Richmond, United States
27 Labrook Dr
N/A
+18044090736
I have called MA Williams twice in the past 6 months - once for a leaking water line to a house and once for a clogged sewer line at another house. Pros: They came the next day. Cons: Both times I asked for a written estimate (which I always do when work is expensive or complex). In both cases, they did not provide the written estimate in spite of my follow up emails or calls. I used USA Pipe Repair instead and they did a great job at a lower price.
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Dave and team performed a repair on my sewer line which was clogged, damaged, and backing up. The team was everything you hope for in a situation like this - punctual, understanding, VERY courteous, and honest. When we realized that part of the work I had already agreed to was not needed they did not do it, they were flexible and fair. This team was recommended to me, and I would recommend them to others.
M A Williams was asked to come out and find/fix a washer leak as well as fix commode that would not fill. The technician was nice enough however the first time a tech. came out they were three days early. When a tech did come on the schedule day he was 45 minutes late. This appointment had a 2-hour window. The technician spent most of the time in his van. He never found the leak for the washer. Charged an outrageous price for a valve as well as wanting to cut and reroute hoses and valves that had nothing to do with the issue. Service manager was no help when called. Will not call them again!
Had a couple of tremendous experiences with the folks from M.A. Williams this weekend when our sewage overflowed. In a true emergency situation, they were fast, courteous and most knowledgeable. A young man named Aragon was particularly helpful. He was thorough and did great quality work. We have definitely added these folks to our \house partners list\!!
Technician said my unit was made in 2002 and said it needed to be replaced and tried to sell me a water heater for 1900. Come to find out my water heater was made in 2016 was still under warranty and was fixed for 100 by an honest company. When I called to inform MA WILLIAMS the lady on the phone told me it isnt their job to know if the unit is under warranty. I told her it is their job to know the difference between 2002 and 2016 and. And it is their job to be honest and not try to upcharge or over sell people. Since then I've had over 10 people including 2 plumbers tell me MA WILLIAMS is crooked and go to Capital or Michael and sons
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