Fort Wayne, United States
5525 IN-930
N/A
+12604939900
Good Harley shop Bought my 02 Sporster there brand new in May if 2002 awesome 1 st.Harley out lasted most of my vechicals still riding it after 15 yrs Looks almost new
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This was my first bike purchase and Al was awesome with helping me decide on the perfect bike. Rusty was also a big help with financing my bike. I will definitely be coming back to River City Harley Davidson.
“Chris went above and beyond on this one. I called to talk with him about rear shock absorbers on my Ultra Classic. He hooked me up with the newest Harley was selling. I felt confident when I purchased them they would be everything I was hoping for. Let's just say I wasn't disappointed. It sure is nice having a friend with so much knowledge on the products he sells. Thanks! Brother...”
Laurie provides personal attention in helping customers. My requirements for boots were specific, and she was able to direct me to the pair that truly fitted my needs, in size, comfort, ease of putting them on, and cost. She was helpful in helping pointing out the right vest, and a reasonable cost for sewing patches. When she is not there, Tom is equally helpful and friendly. My experience with them was filled with courtesy, knowledge, and professionalism with a side of friendliness. Great and easy place to shop for m/c related clothing.
I purchased a headlight ring and when I tried to place it on the bike it would not install correctly according to the instructions provided. I returned it and Chris ordered me a new one. When I was notified that the new one was in I brought in the installation parts only to find out the replacement would not fit either. Chris double checked with service and they agreed. Chris has been excellent at following through with Harley Davidson and with me on the progress of my situation. I would call his attention to the matter above and beyond in providing customer satisfaction. I could go on with positive stories about every one there in apparel, parts and customer service. Excellent team to do business with.
River City is far and beyond the best dealership in the greater Indiana area. Chris and Laurie worked there when I bought my first bike in 2004. I bought my third one there too in 2014. The only reason I didn't buy my second one there was because I got a great deal on a used bike. I was in on March 24, 2018 to take advantage of their moving sale. I left with a tear in my eye (Briana). I know life means change but I really hate to see this change. Al, Tim, and Rusty are also great people that knew us by name and would treat us like humans not just a potential customer. I will miss that, it doesn't happen at other dealerships no matter how many times you are there. I pray you all land where you want to but know these two customers are going to miss that store the way it was. You are all loved, and yep I have tears again.”
Laurie is always very helpful and nice to us when we are in. Chris is very knowledgeable when it comes to parts and install and always willing to answer questions. Al is one of the best sales people i have ever worked with. We were happy to buy our Ultra off of him.
If your looking to purchase a bike or like I did took the riders academy and then purchased a bike. The staff at River City Harley Davidson are the people u want to talk to. They made me feel like part of a family. Awesome buying experience. Thanks guys.
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