Rowlett, United States
3820 Main St
N/A
+1 9724632992
I have used these groomers for several years. Previously I was very pleased. However the last 2 times not so much. The quality of grooming has drastically declined. I am now in search of new grooming service.
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Absolutely horrible customer service. First of all, in the middle of a pandemic and all business require masks, including this one per the sign on their door, so I show up in a mask and the front desk guy does not have a mask on (during drop off or pick up) and was barefoot the whole time. Secondly, we tried to get a better understanding of the 10 fee being charged for “handling” of one of our dogs and while trying to discuss it they “red flagged” us. Over a conversation?! We had our payment method out and were willing to pay but we absolutely have every right to discuss why it is being charged and express our concerns over how they operated and treated our dog. Reading the previous reviews of this places shows that this is not a one off experience. The front desk guy just “red flags” anyone who has a disagreement or is anything but pleased with them. We weren’t going to come back here anyway, but this just really gave us another good reason not to. Regarding one of my dogs haircut - it is choppy, and uneven. My other dog had his quip cut on two paws. It is Incredible that a “professional” dog groomer can cut two quips on a dog with clear claws. Based on the quality of the cut alone we would never bring our dogs back.
I have been taking my girl here for 2 years and they have been great! Having said that....the people that were running it got sick. COVID? I don’t know for sure. Our last appoint there was someone else there that claimed to be the owner from Colorado because the others were sick and she said not coming back. The service I got the last time was horrible. They didn’t bathe my dog they used a dry shampoo on her and they didn’t clip her nails. She is old and trusted the groomers she had. I really hope Greg and his wife comes back because the owner sucks. They won’t even answer the phone.
I took my 6 month old labradoodle and he started to matte and before I messed up his hair anymore from trimming him myself I called hot digging dog for help. They were able to get all his mattes out and trimmed him up just as I asked. On pickup it looked like he had an amazing time there and enjoyed his trim Thank you for saving the day!
Will give you wrong appointment date and charge you no show fee. They did it twice, come on. Supposed manager GREG, tells you you need to talk to owner and when your ask to talk to her, she is never there. How convenient!!
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