Sacramento, United States
1751 Bell Ave
N/A
+1 9168668442
Planned to have a Tripac APU installed. When measured for minimum width space, trucks 120 gal tank leaf springs mount interfered by 2 inches short. Perfecto and team came up with a bracket and moved my tank forward to meet space requirements. After install, I mediately hit the road towards Washington state. I then notice my internal lights and DC plugs were no longer working. Troy Shadman and team had great customer service to make sure I was going to get my problems fixed. Troy arranged TK Yakima to look into my issues and did not force me to return to Sacramento for investigation. That was greatly appreciated. The fix was easy. We just cycled the trucks under dash kill switch and the truck was back to normal. The team also is great at timely email responses and phone calls. John G.
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Good experience. They replaced a belt in a reasonable time. Thanks guys!
I really want to give more stars because everyone was very nice but I spent 10 hours from start to finish to do an ac compressor and front moter mounts on my tripac I was happy with the service and the work I just feel the process could of probably taken a little less time then that when your the only customer waiting and the place wasn't a revolving door of loaded reefer's needing fixed I understand that frieght is more important than an Apu I'm just saying 10 hours was quite a long time to be waiting for a basic repair and I'm a cash customer so no red tape and waiting for po's But I'm still happy they fixed it properly and yes it cost a bit more then a no name repair place but thermo King at least will warranty their work
Diagnostic 180 To change a baterry 155/hr and they charged me 2 hrs it was a total of 580 That was during the week, not weekend. So they raised the price per hr. Also extra charge for diagnosis and download .. I used to pay 130 for service in 2019 and in 2020 they raised the rates up to over 180. I told them i dont need the service done and i paid the 180. Not worth it , jus find mobile service , cheeper and better.
Worst of worst
Great customer service in Parts Department. Sopaul is very knowledgeable and patient with the parts request. I buy parts there continuously, By the way, their automatic coffee machine is great! Ask them about it when you get there, I sure hope that their choice of coffees and hot chocolates and stay for a long time. Great job Parts, keep up the great work! By the way, I really appreciate that their parts department is still open until 6pm, I will be buying parts there today as well!
Brilliant customer Service skills, got me in and out in few hours. Respect
Trailer was using a lot of water and went to TK for service. They were quick to get me in. Asked me if I was loaded or empty for priority reasons. I was empty and a few times during my repair they had to stop working on mine to attend to a loaded trailer. They called me to let me know and I understand. I’m empty and not as important as a loaded trailer. Nice that they care. My problem was a blown head gasket and thank his it was under some extended warranty and it’s a 2013 They fixed it and got a free oil change. Will go back. Very happy.
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