San Antonio, United States
10858 Vandale St
N/A
+1 2106532500
Purchased 3 double door merchandiser units from alamo. Broke with in a year. Wont pick up phone or honor or reimbursement for technicians to fix. I dont recommend them. Better to spend the money on used stuff same if not better results.
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This place is an absolute joke. Spend 10k on freezers, get sent a broken one. Request to have it fixed and they sent someone out at night when we were closed. Now they have sent us to collections with no warning. They do not deserve your money I promise
Their website advertised a freezer on sale. I inquired via phone thru sales to confirm price and availability with Brad. He then told me to email him my name, business name, freezers needed and he confirmed shipping price. I emailed him that same day. Two days later I called. He said the owner now decided the price is 300 higher for both. I asked why the price changed. His reply \it is still a good price.\ Shady sales tactics.
I purchased a freezer from Alamo in May 2018. Within three weeks the freezer was not working. Getting a repair under warranty was impossible with Alamo as they do not care at all about customer service. I had to go through the retailer to make Alamo help me. After sending out a warranty repair person, the freezer worked fine for one month before freezing up again. Another even greater effort to get the Alamo warranty team to come out and fix the freezer the second time. Move forward another month. Here we are again. Same problem, third verse! I contacted Alamo two days ago to get the warranty repair company out to fix the brand new freezer for the third time. As of today, no contact from anyone. So I call the warranty repair company to find out what their schedule is. And guess what...NO CONTACT FROM ALAMO! Basically, Alamo has the worst customer service I have ever experienced. It is a sad representation of what business in America should be. What happened to taking pride in products and service? I don't understand how a company like this stays in business, honestly. Leadership of Alamo....why have you come to this point? Take a long look at your leadership style and for the the sake of your employees and customers, CHANGE!
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