San Diego, United States
8510 Miralani Dr
$$
+1 8586535950
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I'm a happy Beverage Factory customer. Its been a pleasure dealing with Beverage Factory. They have great prices and stock on some hard to find items (even in a pandemic!). And to top it off, order support after the sale (Thanks Anna) has been tremendous! Just all-around good folks with great products and prices!
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Best buying and customer service experience. Nick Rogers in technical support was awesome. Anna in customer service absolutely top notch .
UPDATE AS OF 3/1. Still no phone call. Still no item. Response from owner below says we will call you and still nothing. Freight company who allegedly has it won’t even call back. This is shocking. I placed an order on 2/8 for a wine refrigerator, it was confirmed item was on back order which was no problem. Item then arrived in stock and was shipping out and this is where the problem began. Item shipped out on 2/17. It’s now 2/26 and item still has not arrived. I have called and emailed over and over again to track this item and I get the same response “we’ll email the carrier and call you back” however no one at beverage factory EVER CALLS BACK. I have called the freight carrier and they confirmed they don’t have it and it transferred to another carrier. I just called customer service again at beverage factory about an update and asked where is the order, all I got was a lady with a very bad attitude and she said “well this is customer service and what do you want me to do”. I replied “I want my order”. How is this acceptable ? How is it ok to treat people this way after they just spent 2500
Initial phone call was great and the Staff was very helpful, friendly and knowledgeable about the product. Ordered product and it is over 2 weeks later and still hasn't arrived. The problem is they use a Shipping company that is not a well know company. I have called them many times and keep getting the run around as far as where the shipment is and when it will be delivered. They blame the storms, but the initial delivery date was several days prior to any of the recent storms. I was hoping I would be able to review the product 2 weeks after ordering it, but unfortunately is hasn't arrived yet and am still not sure when it will.
I purchase a lot of my home brewing supplies here. I just recently got a grain mill and can purchase full bags of grain. This saves lots of money and most home brew stores want 80 for a 50lb bag. Well not here. Huge benefit of living in town of a big online retailer, no shipping costs, go pick up at will call. They have a very big show room and lots of kegerators and brewing supplies to look at.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance