TradeShowDisplayPros.com

Tyler Back

The worst printing vendor I have ever had the displeasure of working with. Tradeshow booth display arrived damaged and scuffed from packaging or mishandling at the manufacturer/printer facility. Attempted to work with customer support to get the issue resolved, their response was to state that our photos of damage directly out of the packaging, was not their fault as they had pictures from QA after production, however when asked to see those pictures they refuse to share stating it is a technical challenge with their system (Any computer can send screenshots). The next best solution they could offer was for us to ship the product back to them at our cost for them to evaluate at some point and to make a decision. If they decided to take no action, it would again be our cost to ship the damaged product back to us. All of this has caused lost revenue from our client and we will not be using this vendor ever again and I am in the process of disputing the credit card payment charges with my credit card provider. Be sure to read their policies, they take no ownership or liability for the product once they take their "pictures" of the product in Quality Assurance. Keep in mind that these QA pictures are taken prior to being placed in packaging for shipment, their is a lot of room for error and damage from QA to being packaged, dirty hands, dirty plastic, static electricity slining dust and rubbing on your print. BEWARE DO NOT USE THIS COMPANY!! My company does significant marketing and tradeshow support for numerous clients across the country and we took a chance on this new vendor and have regretted every second.

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