San Francisco, United States
655 Montgomery St 7th Floor
N/A
+18008487566
Christine was amazing! Helpful, patient to answer all my questions as they came up throughout the session, and extremely enthusiastic about the process! So inspiring to hear her story and how she became a part of the club. Thank you for helping take the first step toward a better smile! :)
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Everyone was super upbeat, energetic and helpful. And made the entire appointment stress free, fun, informative and comfortable!!! My smile guide Zelle Was the absolute sweetest and made the entire process smooth and simple.. she took her time, did a fantastic job of explaining the process and made me feel right at home!!! Thank you and I look forward to my new smile! And I’ll be bringing my daughter in soon for hers as well! ️
Shout out to Christine at smile direct club for being so attentive on my visit. She was so great at what she does. Answered all my questions and was very informative. My experience was great! Definitely recommend them!
This is such a nice place! Richard and Lo make you feel so comfortable and also answer any questions you have about the treatment! If you are looking for a better smile and good service don't doubt to reach out this place.
Thanks to Zelle I had such an amazing experience, briefly but very informative went through all details of how SmileDirect Club aligners work, their technology is so advanced, I’m excited to receive my aligners & use the FREE whitening they gave me. The whole scanning process took literally about 30 mins, you get in & get out you do not have to spend hours plus they have a parking downstairs in the building they validate your ticket for you! Everything comes in handy! I highly suggest.
I wouldn't recommend this company to anyone. When they didn't get my smile right after 6 months, they tried to say it was my fault. I was scanned again and sent more aligners for another 4 months. They almost got rid my front gap, but my front teeth were not even after the 6 month plan. Also my teeth still had other gaps that were not closed. I gave them 3 stars because the service at the office In Oakland was great. I received great customer service. While waiting on my aligners, I sent customer service emails with questions and they dragged their feet responding back. The over the phone customer service is not the best. Straightening my teeth properly is how Smile Club Direct can make me smile today. I would say get braces. They also have no recycle program, so you are stuck with all the aligners at the end. Not good for the environment. Just saying.
The communication leading up to my appointment was clear, concise, and consistent. I didn't have any questions or confusion about where to go and who I would be seeing. When I arrived at the office, everyone I met was genuinely welcoming and ensure that I had an amazing experience. My consultant was Lo before we jumped into business, she took a few minutes at the beginning of the appointment to get to know me personally first. I thought this was a great initiative, making me feel like I already knew her and that I wasn't just customer number xx. She then walked me through each step, clearly explaining what she was doing/going to do which helped ease any concerns. I am also a person that asks many questions, ranging from realistic to the 'what if this happens' scenario. Lo was able to confidently answer all of my questions and left me feeling completely secure. I am truly happy with the experience I had and I look forward to gaining a more confident smile. thank you Lo and those at Smile Direct Club SF!
I’ve wanted to straighten my teeth for YEARS and even looked into Smile Direct Club before, but was never financially stable enough to make the commitment. As a college student it’s really hard to justify spending a large sum of money on something like this when you have a very limited budget. However, I’ve recently found it possible to take a leap of faith! Today, I went in for my 3D scans and I am absolutely elated to know my dreams of a better smile are coming true! I met with Lo, who was extremely knowledgeable in the whole process and I loved that the whole meeting felt so natural. I was really anxious going in, but it was more so excitement for the whole process to start! No stress! Completely painless! And you get to see photos of your teeth at angles you would’ve NEVER imagined!! So freaking cool! I can’t say enough about how well my visit went and how happy I am knowing I’ve officially started this journey towards a straighter and whiter smile! Thank you to the whole Smile Direct Team in Downtown San Francisco and especially to Lo for all her kind words of encouragement! Best experience EVER!
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