Las Cruces, United States
325 S Valley Dr
N/A
+1 5755268605
I didn't even get to view the homes because of how horrible the customer service was. My fiance and I decided to stop at a few places to look at homes and when we stopped here, we didn't even get more than 2 feet into the office before a man came out and asked how he could help us. We said we were looking for a double wide with a farm house feel to it and he started laughing and said, "What are you talking about farm house? What are you talking about double wide? Do you even have an appointment?" We had no idea you had to make an appointment first of all, secondly the other three places we went to asked if we had an appointment and when we said no they were still polite and showed us homes. I figured Solitaire would be the same way considering they literally had no customers there. After we said no, he said that there were much other places that we could look at that had cheaper homes because his started at 90k and his price per sqft was 49-56. I felt like he was discriminating against us just because we look young. He told us we could either make an appointment or go home and look online. We're not from that area, we live about 40 minutes away so making an appointment for another day just didn't seem like a good option. We told him we would look online but honestly with the way he treated us, we will gladly take our business to one of the other places that treated us with respect. Honestly go to New Start or Oakwood! They were both so helpful and were very friendly.
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I purchased a double wide 3 years ago and could not be happier. Sales and service with Henry and JR was always positive. Installation and service met all of my expectations. The home is well built, problem free and inexpensive to maintain.
Beautiful, affordable, best build quality manufactured homes, and very well trained knowledgeable staff!!!
if i could, i would give -5 Stars. My Fiance and I went to stop by to look at the homes and as soon as we walked in the guy stopped us and asked how he can help up. Told him we wanted to look at them and were interested in purchasing. Very rudely asking us, "what is your budget? The cheaper homes are in the back". Mind you.... i had no makeup on, just wearing jeans and a T shirt and my Fiance wearing the same thing.... seems like he was just judging our appearance. He did show us two homes(still not knowing our budget). Didn't tell him our budget just to see how he would treat us. And it was Poorly. We actually had enough money in cash to buy two homes but we decided to look some where else because he was so Rude. I suggest on looking else where!! Go to OakWood Homes, they're right across from them and they are the best!!!
Beautiful homes & FANTABULOUS service!
Absolute worst place to not only do business but to be an employee. The people who work in the office are not only disrespectful but an absolute joke when it some to customer service. Melissa is one of the most unprofessional rude women we have ever come across. Our family member worked there and they do not treat good employees any better. My suggestion to management is to get a your employees a lesson in not only customer service but professionalism.. Not to mention to treat people like human beings..
If I could give it less than one star I would, the salesman who helped us was very rude and assumed just by our appearance that we could not afford the homes so didn't bother to show them to us! Never going back again if they keep that man as a sales person they will never sell, because they sure lost a sale with us
Homes were plain. No options to choose changes in floorplan. Price to high for what you get. Sales person left us on the lot to go take a phonecall and didn't come back to us. We left. Will not go back to them when we are ready to buy our new home.
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