South Elgin, United States
1690 Shanahan Dr
N/A
+1 8477429700
Wheelchair-accessible entrance
Super clean and very friendly staff. I have never rented a locker before so I wasn't really sure what I needed but Rebecca spent at least an hour showing me several different sizes and helping me figure out what I need.
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My husband and I have never needed a storage unit before. We stopped in to ask questions and see a unit. Barbara was very helpful and extremely knowledgeable. She asked a lot of questions that we never would have thought of. She showed us a few units that she explained would would best for us. She also showed us products in the office to make moving easier and to protect our belongings while in transit and in the unit. We will be back to rent the space as soon as we are sure we need it. Thanks again, Barbara for being so helpful.
I was paid current and gave notice to vacate at the end of the month. Was locked out on the 9th after they saw me moving my items out that weekend and was told that since the lock had been removed it didn't matter. Then refused to give me access to the unit, they had already given it away. Not to mention that I had paid online that month using their bill pay as instructed and they didn't process my payment for 4 days and told me I was late. Facilities are nice, indoor storage units are clean, and access within the hallways convenient. The loading dock is awsome, and they have all kinds of things to help you move your stuff. Keep an eye on that \managers special\ as they will look to make up the difference anyway they can and charge you for every extra. edit - after I received a move out receipt on the 9th I was told I could not enter the building even though I had paid till the end of the month in rent. Additionally I had never given verbal notice to the building manager per the lease terms and my contract agreement with an intent to vacate any sooner than the end of the month.
Barbara thank you so much for the assistance you provided to my mother. We are both very grateful for your patience and knowledge. You deserve a raise!
Thanks Barb for your help, knowledge and treating me with respect. It will help with my decision moving forward. Thanks again!
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