Springfield, United States
7399 Boston Blvd
$$
+1 5713898511
N/A
Wheelchair-accessible entrance
The offer was great and the upsells were nice. The sales person / technician who came to set up the hardware was at my house for over 8 hours trying to pitch me on stuff I didn’t want. All i really wanted was a door bell cam which ended up raising the monthly premium to 60 / mo. Not sure if that is really worth it but I’ll give it a shot. The tech installs it and tells me it should be fine in 6volts. I questioned it but he insisted it’s fine. The tech left the house without the camera working telling me it just needs to charge for 24 hours. 24 hours later the camera is dead. Shame on him. I called to have a service tech come over who shows up on time, tells me the camera was installed incorrectly, installs a new one, tests it, tells me it needs 24 hours to charge. 24 hours later it’s dead as a door nail. Shame on me. I call to report an issue. They tell me to plug it into the wall for 6 hours. 6 hours later it’s working, I plug it into the doorbell, 1 hour later it’s a brick. I call them again, tell them I want my money back, they send over a tech to take a look, the tech tells me there’s not enough voltage going into the camera. Great first 10 days with ADT.
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Needed an update for my system. The operator was helpful in explaining new technology that’s available. My technician, Alison, was fantastic. Called before she arrived and came right on time. Very organized and professional!
Just needed an inspection and update of our system that has been in place for years. Matthew Christian was our service tech and he answered all of our questions and was very helpful. All is good and our system is going well. Thank you ADT!
I do not see the commentary I provided during my 5 star rating. I would like very much to share my written feedback regarding use of my new system and excellent experience and expertise of my installer. His name is Ferdinand.
Too often when representatives from security companies come to your home to install the system there is a sense of let me do my job as quickly as possible and I can move on. However, Mr. Joseph Jerdak representing ADT security was quite the opposite. Mr. Jerdak was not only prompt, knowledgeable, and more than adequate at his job, but he friendly, easy to talk to and involved me in the process making sure that I understood every aspect of the security system and answered all my questions when they arose. I would highly recommend using ADT we haven't had any issues since installation, and if you do have a chance ask for Mr. Jerdak.
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