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Mack Retail - Camera & Video Service

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Springfield, United States

mackretail.com
Camera repair shop· Digital printer· Electronics store· Television repair service· Video camera repair service· Camera store· Education center· Passport photo processor· Photo restoration service· Photography studio· Printer repair service

Mack Retail - Camera & Video Service Reviews | Rating 3.9 out of 5 stars (5 reviews)

Mack Retail - Camera & Video Service is located in Springfield, United States on 200 Morris Ave. Mack Retail - Camera & Video Service is rated 3.9 out of 5 in the category camera repair shop in United States.

Address

200 Morris Ave

Phone

+1 9734672291

Accessibility

Wheelchair-accessible entrance

Open hours

...
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D

Diamond Anderson

Both gentlemen were very chill, helpful, and informative about the condition of my camera. I received a call and was able to pick it up in a flash! Great value for repairs and just a very positive experience. I'll definitely be back for more camera assistance. Thanks, guys!

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Paige Suckow

I would give negative stars if I was able to. DO NOT TRUST THIS PACK OF LIARS! I sent my laptop into them for repairs in September and when I got it back in October, they cracked the back base with a Flathead screwdriver and then tried to blame the crack on me that was not there when I sent it back in the second time! I shipped it back to them a few months later to fix the fan, processor, graphics card and WiFi card because the unit was overheating badly along with acting sluggishly when I did anything on it. They tried to force me to take a reimbursement, gave me the run around, lied to me several times Kathleen, claimed that the problem was from software issues when it was not, did not re seat the face plate around the keyboard properly, ate over my laptop while working on it, left visible gouges from prying the face plate off with a flat head screwdriver and to top it all off, they tried to pry the speaker grill off! Words cannot begin to describe how infuriated and disgusted I am about how they damaged my laptop, expected me to believe their lies without asking questions and tried to blame me for their clueless along with dense techs not knowing what they are doing when I spotted their sickeningly amateur screw ups and called them on it! You are better off getting a warranty through Square Trade, they are competent!

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heric sanabria

Dropped off a camera to be repaired at the end of November. Product was sent to cannon for repair. In return shipping it was destroyed by fedex. Things happen, that’s not my gripe. 1. They should of called me to let me know my camera was destroyed... before I called them asking “where is my camera?”. 2. Instead of me calling numerous times after that asking “What’s the status of my camera?” Someone there should of took the initiative and said let me call MY CUSTOMER and give him an update. So would I use them again..... probably not, for the reasons mentioned above.

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Jamie Hernandez

this place is a horrible place to take anythink to get fix there .... customer service is sucks .....i wouldnt recommend anyone to this place stay away from this place !!!!!!! i give them 1 star because thats what they deserve

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George LaTorre

I needed to have my camera looked at under a Mack Warranty and called ahead of time to make sure that this would work out for today. I showed up this past Tuesday, Aug 4, 2020, in the throws of Hurricane Isaias around 2 pm. As I entered the store, I was given a friendly greeting from the back room, and as the service person was working their way out, the electricity went off. The service person identified herself as Destinee (Montaserio) I would not have been surprised if I would have been told to come back after the power returns. However, I did travel over 30 minutes in difficult conditions, and Destinee asked me to wait a moment, and she brought out her own personal laptop from the back and took down all of my information, so she could upload it when the power came up.. I asked her how she was getting an internet connection, and she replied that she gave herself a hotspot from her own phone. I was very impressed that Destinee did not let anything stop her.. not lack of lights or power; not the lack of internet ! She also e-mailed me a receipt and work order. Hoping that I will be receiving another confirmation that the camera has been sent out for evaluation, and that the future repairs will be covered under warranty, but so far, I am very impressed that Destinee, as an employee of Mack Camera, has gone way above and beyond. If this is any indication of the future service I will receive, I will be beyond pleased and will be sure to bring all of my future camera purchases and business their way. George LaTorre Amateur Photographer School Teacher for past 38 years.

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