Tacoma, United States
3628 S 35th St
N/A
+1 2535028900
Wheelchair-accessible entrance
I dont have click tv.
like
Easy and nit expensive with very easy options for payment.
This place has Ben in same location for quite some time. I really like the way they changed the service counter. Being you pull a ticket for the place you want whether it be click, Public Utilities, Etc. The gal at the click counter was extremely personable and very knowledgeable. Was exchanging out a remote control she told me if I had any problems to call. Thank you for offering that tip. Of course when I got home I could not figure it out so I did call. Talk to a technician that was in a hurry to keep talking and asking questions rather than putting on his listening ears. Fortunately problem was solved within minutes.
I'm fine with the quality of service on my TV but twice now on two separate occasions, customer-NO SERVICE has been a disappointment. The first time I called was for technical support to get help with logging into my account and the guy kept referring me back to regular customer service stating he was unable to help with online log in. What? I gave all of my pertinent account information and told him the error messages and he seemed like he was taking a nap and couldn't be bothered. I finally got it handled but by my OWN deductions and determination. The second time and just today, I called to just upgrade from basic broadcast service to Standard Broadcast and the Customer-NO SERVICE agent was unable to do this. Huh? They said I can only add HBO or Showtime or one of those premium services but not give me an channel upgrade; in that, I was given a \ticket number\ and someone from \Upper level Account Services\ would be calling me back in 24-48 hours. What? I'm wanting to pay this company MORE MONEY for additional programming and they wouldn't accommodate me at that moment! Shocking! What just ppened is that Click Cable just LOST my business for additional programming and by the way, the ONLY reason I am even with Click is because I am unable to receive Comcast on my street otherwise I would be with Comcast. Moreover, the business model they have of \sending the customer away to have someone call back in two days\ just reduced their chance of getting my further business and paying to receive the extra programming from another streaming provider. Bad business strategy and understandably why so many are cutting the cable provider cord!
Great service kind and friendly employees,,,much better than the competition
Deli
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