Corinna, United States
20 Stetson Rd
N/A
+1 8882255837
I ordered fiber internet 4 most ago. After 1.5 weeks I received a call they said they didn't have the ability to provide me service at this time and it would be an additional 2 most b4 I could get it. I was upset and told them to cancel it. I thought about it for a couple days and then told them to go ahead and put me down for the wait list. So one Nov. 23rd 2020 I was to get it hooked up between 8-10am. So at 10am no call no show. I call them and waited on hold for 41 minutes. The agent answered and I explained my situation. He said im sorry Michael we tried to call you on Friday to let you know that we still can't hook it up. Anyone who knows me knows my phone is always in hand. No call and no voice-mail. He said that it would be 2 more months b4 they would be able to hook it up. I exploded. I took time off from work if they knew they couldn't hook it up whey schedule it ever. I asked to speak with a supervisor and she told me it wouldn't be till March b4 they might be able to hook it up. I spoke too a total of 5 reps and all gave different answer's. They offered a solution a 100.00 credit and would call when they could hook me up. This by fare was the worst service I have ever experienced. Happy Thanksgiving all
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Only reason we still have TDS is because its the only company that offers internet connection in our area but if you are expecting it to work most of the time good luck. It only works about half the time and when it is working it's spotty
The customer service agent that I spoke with was very rude. His mic kept cutting in/out and was difficult to understand. I asked him if I could speak with a supervisor, he raised his voice. All I wanted was to confirm the payment information on my account. He placed me on what was to be a 5min hold time, which turned into a 45min hold time
They don't care about their existing customers. Since they are the only internet provider in my area they jack up prices to insane amounts and treat customers poorly. We need internet for work and school so we have to put up with it.
Its nice having a provider right in town for service calls but even having the “boosted” wifi package that we should supposedly be downloading with more MBPS, Im typically in the KBPS...
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