Winter Haven, United States
1320 42nd St NW
N/A
+1 8634126233
Killed my beautiful koi fish I had raised and trained for 4 years. Heartbreaking. Valued at over 1000 a piece. Never offered to pay me back for my loss.
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Pond Monster, created a fantastic pond escape venue right in our own backyard. He has helped us maintain the pond and its inhabitants, celebrated the births and mourned the endings among it's residents, and kept us calm and entertained throughout it all. When you partner with the Monster you gain a friend for life. And, you will start \Living the Pond Life\. We would highly recommend The Pond Monster!
Called some 6 months ago and was told to send pictures. That day, owner said he'd be out in a couple days. Never happened. I've left many messages, all to no avail. STAY AWAY!!
I contacted the kind and affable owner a few months ago to upgrade and augment my backyard pond. He came to my home within the week to inspect and make an assessment. The owner is extremely passionate about water features and is very knowledgeable and able. Unfortunately, he fell ill as the job was to begin. He pro-actively kept me in the loop regularly though his diagnosis. But I was so impressed with his skillset that I had no problem waiting for his until recovery into mid -summer. Just recently, he and his stellar crew completed the job and it was well worth the wait. I now have the job as I envisioned and I plan to use The Pond Monster again in the fall for a new pool feature.
Poor initial problem solving - told them there was a liner leak and 6 weeks later, 1000 later, numerous phone calls and unfulfilled promises, still have the same issue and no provider ownership of resolution. Do not hire these folks if you expect professional ownership/resolution of your pond issues.
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