North Bethesda, United States
5268-G Nicholson Ln
N/A
+1 3014684914
No delivery
I went to the UPS store to drop off a return package. This was the person at the counter, there was an older couple that she was extremely rude to and then another guy that needed something notarized that she shouted at. When I got to her she was RUDE and very unprofessional and threw my receipt at me. When I asked what her name was to report her she got loud and said "she didn't feel comfortable telling me that". I called the head office but this is the second time one of the employees was so disrespectful. What is the point of hiring people should not be in customer service.
like
I've been using this particular UPS Store for years on end and have had nothing but outstanding service! From greeting, to patience, to knowledge, to problem solving to making my life so much easier when it comes to shipping - they have everything covered! Today was a perfect example: Carrie greeted me as kindly as she always does everyone, helped me with a GPS device needing to be returned to the manufacturer (I had no idea it needed special labeling due to what's in a GPS battery?!). She was efficient and all done. I got home, received an email from the manufacturer that they'd cover shipping which they don't normally do! I called and Carrie told me to bring the new label, she'd refund and redo since it hadn't left the store yet. Close call! I got there and forgot my receipt which technically they need in order to redo/refund etc and to run it through the system. She spent a few minutes problem solving and voila! New label used, money refunded and pkg ready to go again! She was so kind, made me feel like it was no big deal when I know it's a bit of a pain in the you know what but she handled everything perfectly! From my day not being so great, Carrie's service and kindness turned it around! Thank you, Carrie!!!
I came to this location today around 3:45pm to simply return two cribs that was shipped to us in error just the day before from Amazon. We are expecting twin babies so there were two boxes but a single return label was produced from Amazon. The male associate was doing everything he can to help but suddenly the female associate came over to disrupt his hard work then she rudely told me nothing can be done but to purchase their tape & to package the boxes together myself. POOR CUSTOMER SERVICE. I was left with no other option but to call customer service & seek help. Over the phone, I was able to have another return label produced for the duplicate box. Instead of a 5 minute routine return, I was stuck there for over 50 minutes with the female associate reluctant to provide any type of assistance. I was met with hostility from her from the very start which made me very uncomfortable. She also hindered the male associate from providing customer service.
if it were possible to rate this location is 0 I absolutely would. The owner operator has deplorable customer service skills. Does not offer any options except for out-of-pocket costs for customers when Amazon doesn't you know give instructions to bring a box. Furthermore Amazon is set up so that you do not need to bring a box when returning items. The owner operator refused to acknowledge this. She waved Me over to take care of me and then took a personal call on her personal cell phone. She did not excuse herself she did not ask if I was through with my transaction today nor did she seem to care about her transaction with me in general. Do not waste your time with this location.
Seems they have more than enough customers!
I just left the UPS store and had the worst experience. I had to drop off a box that was really heavy and I am pregnant, the manager a short older Indian lady was extremely rude about me asking for help getting the box out of my car. The younger gentlemen that worked their did help and was really nice about it but the manager had NO CUSTOMER SERVICE, even after I said I was pregnant.
Terrible service, be prepared to be financially taken advantage of when paying for envelopes or boxes with a pre-paid return label. Staff could care less and can’t be less rude or unhelpful. After 4 weeks of my package not arriving, the salesperson claimed she was starting an investigation. No investigation was started. THIS UPS SHOULD BE FIRED
Warning: Employee told me that UPS website “doesn’t sync with this store”. I had a confirmed appointment to get a document notarized. When I arrived at the appointment time, the employee simply said “oh, the UPS website doesn’t sync to our store” and didn’t know when a notary might be available, and couldn’t explain why his own name tag said “notary” on it. Also, the store looked very disorganized.
Deli
The best companies in the category 'Deli'