Wilton, United States
5 River Rd
N/A
+1 2038342192
No delivery
Wheelchair-accessible entrance
Very helpful staff. I live in a neighboring town with its own ups but i choose to drive the extra 10 minutes for the better parking and customer service.
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This store is wonderful - always friendly and helpful - a real gem!
Very nasty people. Needs UPS corporate training. No concept of customer centricity or respect. All I needed was to return a package to Amazon, and I did not happen to have a printed label. The staff and manager declined to print a conventional packing sticky label, were pretty nasty to print with a paper printer, and said I should bring a printout "next time". No what I felt: facts. I've returned items at UPS before and all I had to do was show the bar code return label on my phone and the label was complimentary. Paying would not be a problem. And guess what? Did not offer a receipt of acceptance of the item and I had to go back and ask for it. Surely enough, the receipt was printed on a package sticky label, but to print my send label: forget it. How can this possibly make any sense? If you don't like people, don't open a UPS store. No need for this. Unthinkable. It's like a "no, FU" store. Even a franchise should have standards. I will be calling UPS to bring my complaint to their attention.
Always helpful, in and out service.
They claim they offer notary services at the UPS store. It shows up when you search for a notary on Google. But I got there and they don’t even have a notary. I ended up calling a young guy named Robin who lives in Wilton instead, who came to my house and did it. I don’t understand why they’d advertise a service they don’t even have. It’s very frustrating to go some place expecting them to have a service that they advertise and be told “we don’t do that here.” Gee thanks a lot.
It depends who you get to help you. The younger guy is rude and unhelpful. Today I brought something in that just need a little extra padding. He wanted to charge me 5 for bubble wrap I said it doesn’t need that much protection, it’s a skateboard I just don’t want it to rattle around in the box. Can I buy some packing paper to stuff around it? He said nope , all they had was bubble wrap while behind him was the paper. I left and went to Ridgefield. I won’t be going to this Wilton location anymore.
I wanted to ship a package yesterday via UPS 2 day Air. The owner refused to give me a UPS shipping box and wanted me to pay 7 to pack my item. I refused, took it to Staples and they put in a UPS box for me for free. The class of shipping allows me to use the express box. Very disappointed in this local business, it’s a small town and he needs to be honest with customers.
Always find them to be friendly, helpful and quick. UPS can be a more expensive shipping option but if you want good, full service, it's a great way to go.
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