Palm Harbor, United States
334 E Lake Rd S
$$
+1 7277854900
N/A
No delivery
Wheelchair-accessible entrance
The manager and other employees here are exceptional. They have provided me with the absolute best customer service during this pandemic. I am very high risk and have to be careful going around other people or inside places. These employees at this boot ranch location have gone above and beyond and came outside to take the items I needed to ship from me and took care of it inside and brought the receipt outside to me. An absolute life saver for me during this time. They have been there for me and my shipping needs since March. I thank you all very much!!
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This location of the UPS store has several issues. Among them, this location is involved in shady activities. I am going to add one more dimension to it. Let me explain. I took a package to this location to be shipped to Baltimore, Maryland. I had taken a weight and dimension measurement prior to taking my package to them. The weight was about 36 pounds and the package measurement 22*18*18 (length, width and height). On UPS site it said the cost to ship to Baltimore will be approximately 57.50 based on the weight and the dimensions. A lady at the counter attended me. She took the weight and the dimensions. Weight came out about 36 pounds but added one inch on each side to the dimensions. Her measurements were 23*19*19. And she said it will cost 64.80 for me to ship the package to Baltimore. I challenged it. I said on UPS site it said it will cost me 57.50. Why are you charging me 64.80 ? Then the lady says we automatically add one inch each side to the dimensions. Say this again please. She says "We automatically add one inch to each side of dimension" But Why? The Package does not grow during shipping. This is costing me extra 7.0 per package. They gouge each and every unsuspecting customer to generate extra revenue for the shop. How many people take the measurements they make for granted? Most of us do. And we pay extra for no reason. Be careful with this shop.
Staff seemed nice and store was clean. Sufficient for my needs. Not looking for Neiman-Markus here....it's a utility for me and I'm happy with them.
I have some special need requirements from time to time and Fred (new owner) has been magnificent in finding solutions. There should be absolutely no negative reviews about Fred and his staff as it is extremely unlikely you will find customer service levels even approaching that of Fred and his staff. Absolutely recommend without hesitation.
I have been repeatedly asked to pay a fee for boxing an Amazon Prime return article . Amazon instructions explicitly state the article should be delivered to UPS without a box with no fee. I will notify Amazon Prime as well .
Ray with the design team was GREAT!
Great customer service!
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