Willow Grove, United States
3959 Welsh Rd
N/A
+1 2156575701
No delivery
Wheelchair-accessible entrance
I've been dropping off packages at this location for years. The staff at this location are very disrespectful. On multiple occasions I've been rudely refused service and instructed to drive to the local UPS hub to drop off packages. Excuses range from 'we have already accepted too many packages today" to they do not box packages at this location. I know this is not true as I frequent this location. Even the staff at the UPS hub stated that the staff at this UPS Store are problematic and apologized. A quality control supervisor needs to investigate this store immediately. For now I would suggest until issues are resolved or the staff is replaced customers should go elsewhere.
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I've been doing business here for about 3 years. Staff are VERY nice and take good care of me. Nikki and Sarah and the other staff work very hard to keep me happy.
Had a package re-routed to this location. Got a notification that no one was available to accept the package at 10 AM and that they will try again. At 6:30 PM my package was refused by them and is now being sent back to sender. As to the owners response, I have not set foot in the store, nor was told by an associate on either call that I placed, about them not being able to receive 21 and over packages. While I appreciate finding out now, the statement that this was explained to me previously is false.
Love the girls that work at this location!!! They are ALWAYS respectful and on get things done properly!! Always a pleasure to take my business there!!!
Store is never open, no one answers the phone when it is open, and updated hours were never added to Google maps. EDIT - Thank you for the reply. I am not referring to yesterday in particular. It has happened multiple times over the last few months that the store is inexplicably closed early during the week or weekend. Even if a pre-recorded message was used saying that location had closed early, so customers didn't have to waste their time driving there to read a hand written sign, that would be helpful.
Honestly, I have two UPS Stores that are half the distance to my house. However, the employees at this store go above and beyond. They have been helping me with everything from Amazon returns to making study guides and everything in between. Just Saturday, one of the employees even went over the top by delivering my package to my car, so that I didn’t have to get my kid out of the car seat. They just always make my life easier!
Absolutely amazing experience! Opened a mailbox at this location after a terrible experience at the springhouse location. Sara was wonderful! Very knowledgable, Super friendly, and professional. I was in and out in about ten minutes. They are my new go-to location. Thank you for the amazing experience!!
I would not recommend this location at all. Go down the road to the UPS distribution center and you won’t have to pay the franchise markup that this store charges. Plus, the staff are nicer. Some of the staff at this UPS store are friendly but the manager is unnecessarily rude and belittles you. I get it that you run a busy shop but have some respect for your customers. I won’t be doing business here anymore.
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