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The UPS Store

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Yulee, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 3.4 out of 5 stars (8 reviews)

The UPS Store is located in Yulee, United States on 463688 State Rd 200 Ste 1. The UPS Store is rated 3.4 out of 5 in the category shipping and mailing service in United States.

Address

463688 State Rd 200 Ste 1

Phone

+1 9042258840

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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C

Callie Wilder

I lost a receipt from over a month ago. I sent a quick email asking if there was any possibility they could give me another copy. Within the afternoon someone called & said the receipt was ready for pickup. Thanks for the quick response & help!

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Donna Thornton

My Mother passed away unexpectedly on January 22, 2021. After I received her death certificate on Monday February 1st I went to this UPS store to fax the death claim to the insurance company. I did not have the funds to pay for funeral services, plot, etc. without the funds from her policy. I called the insurance company each day to confirm receipt of the claim. Each time they said it hadn't been received and told me I should fax it again. I then started looking over the fax confirmation and realized Peyton faxed it to the wrong number. I was frustrated but not angry. I went back to the store today (Thursday Feb 4th) and again was approached by Peyton. I told her what she had done and politely asked her to fax the claim to the correct number. She took the papers and faxed them again without a word. After fax confirmation came through she handed it to me and said to check that the number was correct. After I made sure the number was correct I said thank you and proceeded to leave. I was expecting some kind of apology, empathy, something from her knowing that due to her mistake my Mom's burial would be delayed. This was very upsetting to me. So I turned and said "I think your mistake warrants an apology but don't worry about it". Still nothing. I know people make mistakes. I assure I've made plenty. But I own my mistakes and apologize and make an effort to correct them. Under "normal circumstances" it wouldn't have been that big of a deal. But the fact that this was my mother and knowing she would have to remain in limbo until the funds were received, and now was delayed unnecessarily was very upsetting. I wouldn't be writing this review if she had simply apologized for her mistake and hadn't been so flippant about it. Maybe she should be trained a bit more on customer service.

T

Theresa Bowers

Love, love everyone who works here. Friendly excellent service!!

J

Janelle Bell

Excellent professional Service everytime! Alex is always friendly and eager to help. Great location. Great service. Great family.

T

Todd Nance

This store takes really good care of me day to day with our shipping account. I did want to mention Susan Frazier for going above and beyond last Saturday. I missed (2) delivered packages that I needed to leave on business with the following Monday at 4 a.m. The store was already closed Saturday once I realized what had happened (4:45 p.m.). I call the store knowing it would not reopen until Monday at 8 a.m. and left a message expecting the worst from my oversight. I received a call back 10 minutes later from Susan stating she had stayed late because the store was so busy that day, and wanted to know if I wanted to come get those packages? So thankful to you Susan Frazier for EXCELLENT customer service and really helping me out as well!! I really did appreciate it Monday!

B

Blanca Perez

I had a very special gift basket I was sending to family in Texas so I wanted it to get there in the best shape possible. Peyton packaged my stuff with such care and eased my mind about my package being damaged in transit. I was very happy with the way my package went out AND the affordable 3-day shipping.

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Laura Von Schondorf

Shelly looks like she is annoyed she has to work. I went in to send a few packages back to Amazon. Nothing difficult but she seemed annoyed. Not friendly and shouldn’t be dealing with the public.

M

Maree B

Great service. I always feel like they go above every time I stop in.

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