Pleasant Hill, United States
25A Crescent Dr
N/A
+1 9253560405
No delivery
Wheelchair-accessible entrance
Manager gaylin stephenson and his team were super great and nice, I highly recommended thus ups store
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My first step in this store I was YELLED at to get out by an associate, Nikki. I understand its for social distancing, but my real problem was with how once I was allowed in I was ignored for several minutes. The three associstes there, continued to argue LOUDLY about picking up my boxes because they were heavy??? My father and I felt very uncomfortable through all this. We just wanted to ship across states, and were given trouble. And before all this we called to ask about buying a box for a long decorative sword and were told we could only buy those kinds of boxes in bulk. They were ADAMANT that we had to buy a bulk pack. So we spent 75 dollars, only to find out we could have bought just one box! They are so poorly trained here, its like watching a chicken fight. No one knows what is going on.
I have been a customer for over a decade and the staff is nice, helpful and very accommodating to me.
always helpful and polite. Thanks!
I’ve been here a few times to do amazon reviews and every time I’ve had problems and they were not helpful AT ALL. I’ve been to other UPS stores to do free returns for amazon without a hitch. But every time I come here the Amazon free returns always seem to cost money. They are rude and not helpful. I would rather drive out of my way than come here again. Absolute waste of time.
Horrible service, incredibly slow and rude. They were with the same 2 customers for over 30minutes without even acknowledging the long line forming outside. How hard can it be to hand people their package/receipt? I could do this job in my sleep to top it all off some lady comes in from the back door and just cuts to the front and the employees say nothing.
Extremely rude guy with glasses today , he was so frustrated with each and every customer of color and race he was rolling his eyes at customers who would ask him any questions he wanted customers to just know what needs to be done ahead without explaining anything and he printed my copies without even asking if I wanted them all printed when it wasn’t the right one I wanted and then the second time I told him only print one copy to see if it’s the right one and then he printed one then he also charged me for the copies he printed the wrong ones and then I told him it wasn’t my fault he said but you Have To Pay for the service I gave you , and then I said it’s rude the way you’re talking and dealing Cutomer service he kept on arguing for two straight minutes while there were customers in line to be helped which he was ignoring and was busy arguing over 1.75 . I always gone to this store but no other employees have behaved in this manner and he seemed to have problems with Customers of different race and color like me he treated differently than others
I went in a few weeks ago for a notary service I had just missed. I also needed one thing printed. I was assisted by Destiny. She was very polite and didn't make me feel like a loser for only purchasing an 11 cent copy. Well done!
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