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The UPS Store

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Ankeny, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 3.3 out of 5 stars (7 reviews)

The UPS Store is located in Ankeny, United States on 2310 SE Delaware Ave Ste G. The UPS Store is rated 3.3 out of 5 in the category shipping and mailing service in United States.

Address

2310 SE Delaware Ave Ste G

Phone

+1 5159658412

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

...
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D

dugroz

Lost multiple orders ... won't help. Dropped off 7 items in the last month. Got tracking receipts for all of them. 4 of the 7 were lost in shipping. I called the local store and was told "it shipped" when giving the numbers. I asked why the online system says only "label printed?" He said I'd have to call corporate. In one of the cases, he told me the "shipped" date he was seeing and it was 4 days before I brought in the package!!! I asked for an explanation (since that's not possible unless they own a time machine - my receipt has the drop off time and date on it) and was only told I'd have to call corporate. "We're privately owned. Not our fault." I complained that it appears there's no reason to use this store because you can' help me when something goes wrong. Never once an apology stated. Now I have 4 UPS packages that are floating somewhere ... I don't have confidence the label even made it on to the package, as when I dropped 2 of them off, they just laid the package on the floor, and set the label on top of it or near it. A slight breeze could blow the label onto the wrong item or off into space. It all seems quite careless to me.

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Victoria Keys

When I walk in and the employee continues to stare at her phone and send multiple text messages before even acknowledging me, I have an issue. I waited multiple minutes for her to finish on her phone before she even bothered to look up. POOR SERVICE

D

Darren Riffey

My wife and I used this facility all the time to mail things and when I returned a phone to my wireless provider it never made it to its location... I find it suspicious that a drop off going to Verizon mysteriously got “lost” and did not make it to its final destination in like three months! I definitely will not be using the services from this facility anymore and I do not recommend it to anyone for drop offs.

D

Debbie Blackburn

Chip repair on our island!

M

Michael McCormack

My package was mistakenly sent to an old address in Ankeny, IA. The person who lived at that address brought the package to this UPS store. I was able to call and they found my package and were able to send it to me in Minnesota! They called me back and made me feel like my situation was very important to them, after not getting good service when I called the 1800 number for UPS. The employees at this store changed my opinion of UPS by their EXCELLENT CUSTOMER SERVICE!! THANKS!!

B

Billie Logan

I had several boxes of clothing and personal hygiene items to ship and needed help packing them. Everything was handled in a professional and helpful manner. Thank you so much.

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Mark Abbott

Poorest excuse for a shipping/ packaging store I have ever been in. I waited for over a half an hour just to get up to the counter. There were 3 people at the count an only 1 knew want she was doing. She was waiting on me. After she walked away from me the 4th time I left. I will never go back to this store!

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