Holden, United States
800 Main St
N/A
+1 5088290566
No delivery
AVOID this location at all costs. The employees are rude and condescending. The manager is EXTREMELY rude and downright combative. I had a bar code on my phone to use to return a produce to Amazon. They REFUSED to scan it. I was then told I could email it to them, but they would charge me 3.00 for the service. I told them that I thought that this wasn't fair. I have spent an exorbitant amount of money in this store over the years. The manger was arrogant. He was rude. He also threatened me. When I told him that I would be leaving a yelp review. He then told me to leave the store and he would not do business with me. He then threatened me again. I kept my composure and left the store. After the threat he then told me he would be responding to my yelp review. I will also be dedicating an episode of my popular podcast to the arrogance this so called manager just displayed to me. Customers made comments to me on the way out about what a rude person this guy is. If you live in the Holden area. AVOID this store like the plaque. The workers are entitled little twits who treat you like you are beneath them! This place also is VERY expensive. You can do much better price wise in most any other location in town. AVOID AVOID AVOID The UPS store in Holden MA!
like
Went there to ship some packages to a foreign consulate. Had a positive experience. Everything arrived as expected.
Listed as open except its not. Just spent my whole day working for UPS but somehow cant send a package. Cool cool.
Stay away if you're looking for good customer service from people who are actually interested in helping. I just spent 82 to ship 2 packages both less than 8 lbs. I inquired about a pack and ship and was quoted a similar amount, so I stupidly thought (and wasn't corrected) that purchasing 2 (2!) boxes, packing tape and bubble wrap to pack myself would be cheaper. Nope. In fact after I finished packing my own boxes the price went up! 82 for 2 boxes to be ground shipped. I was not offered flat rate shipping which I now, after researching, realize is a thing. I was specifically told by the polite but unhelpful pink haired girl behind the counter that ground would be my cheapest option. I will NEVER, NEVER choose UPS over usps or FedEx, again. It's of course my own fault, but not being a UPS expert, aside from the over 20 for the shipping supplies, I assumed this was normal.
Unfortunately I can't leave negative stars. I was turned away and instructed to go to my bank for a notarization because it was considered the "Holiday Season"; despite me being the only customer in the store, it being after Christmas, and a notary takes all of 30 seconds. This was the epitome of unprofessionalism and poor customer service. I went to FedEx and they happily notarized my documents.
This store has never made any shipping mistakes with my goods, they are always friendly, and they are usually quick. Just because you didn't get everything 100% your way doesn't make this place a 1 star store. I've been going here long enough that they have proven themselves to be at least an average shipping center if not above average. I am writing this review because I see these emoting type reviews that people post sometimes. They give 1 star and say, "I'd give negative stars if I could." All over a slight inconvenience. It's obviously the social media minded types that recognize the 5 star rating system as more of a swipe right to like and swipe left if you don't like, type of system. However, in the real world, one's entire business doesn't get red listed because of an employee's or owner's inadvertent inconvenience to a customer. I love it how people give 1 star reviews for the entire establishment all because of a notarization denial and the stores decision to close down a half hour early (or 5 minutes early as one reviewer showed up at 6:25 and the store closes at 6:30). That's why I give rational reviews to businesses. A one star review of this establishment is irrational and it was probably given out of frustration and wanting to somehow get your voice heard. It takes a lot of willpower to grant just rulings and not allow the punishment power to go wild. That is what the 1 star reviewers have done here. They've had a singular bad experience at an overall good store and really over exercised their rating system liberties by giving their big bad 1 star rating. I just wanted to give my perspective of the store. They seem to be as helpful as possible with all of their customers from what I see. My shipments have never been messed up. They are fast at the checkout register. Definitely not a 1 star establishment.
Being new to the area, glad to see a UPS store conveniently located on Main Street. Stopped in yesterday and was treated so kindly by a young woman whose name I didn’t get, but very friendly and helpful. Thank you!
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