Scotts Valley, United States
216 Mt Hermon Rd
N/A
+1 8314387038
No delivery
Wheelchair-accessible entrance
Simply the best! My monthly mailers right to my door with tracking. Saves me so much time and energy only go to this location they are the best! owner is flawless this is a important part of my business. And the owner is great and always makes sure my life is stress free and the job gets done promptly. He can even get it all done remotely no matter where you are. Use this location if you need the job done promptly and right the first time! They are highly tech savvy. Refreshing to see at a UPS Store as it some locations/owners can be a nightmare - Roman
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Kevin is awesome and the perfect example of customer service. I've been trying to resolve an Amazon return for several days. I made the return and inadvertently lost the tracking number. My first attempt to retrieve the number from the store left me totally dissatisfied as I was lectured on "the importance of keeping the tracking number" from an employee who clearly did not want to help. I called the store this afternoon and asked to speak with Kevin as he has clearly gotten good reviews in the past for his customer service. He was the right guy! He took the problem from start to finish without any snarky comments or lectures. He was polite, efficient, diplomatic and knew how to retrieve the information. This is the kind of service a customer wants and Kevin should be training the others about what it takes to make the customer happy! So glad I made that call - thank you Kevin!
These guys really always have the best and friendliest customer service. This is a great location.
They are always so helpful. Great customer service!!!
So I've been bringing my Amazon returns here for awhile now with no issues. I bring in my item without a box or anything since you don't need one, ups is supposed to package it for you and they usually do. Well this time was different. I brought my item and they immediately tried to sell me packaging. They say they won't take the item and that they know me , the staff weren't trained in this so it was a mistake to take my items. I said well in that case I won't go there anymore because I know Kohls will take it without any packaging. The manager, who I regretfully didn't get the name of because I was to flustered, made crying noises at me when I was walking out. Never in my adult life have I experienced such awful customer service. Don't go here!! Go literally anywhere else!!
Always very attentive and helpful, very gracious and clear even when clients are stressed out or unreasonable. I have personally used this location for passport photos, shipping is fine art, notary services following the death of a loved one, and copy services. I’ve never had any issues on any front. I highly recommend this location.
This was a nightmare for me when I moved out of the state. I will never use a private postal service again. I went round and round trying to get my mail for months amd then ended up paying a penalty for a late fee.
These guys freaking rock! They are always friendly, go above and beyond for you, and they remember who you are which all of that makes for great customer service! Thank you so much guys for all you do!
Deli
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