Brooksville, United States
1204 S Broad St
N/A
+1 3525934720
No delivery
Wheelchair-accessible entrance
This store was amazing. I rushed in at 10 min until close needing to overnight a very important document to KS. The driver was loading a last package on the truck and the staff ran back and asked him to stay for 5 min so my package could make it on the truck! They quickly got all the info and my document was able to be put on the truck for overnight delivery. They went out of their way to help me and really saved us some heartache. Thank you.
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Andrei the owner of this store packaged my saddle for me. He and his staff were blessings, on a day that was not going particularly well for me. Kind, compassionate, caring. I could not have been happier with his staff’s response over the phone. They helped me in the door with my big box. He reassured me that what I had was correct and he did a fabulous job. I do believe this is my favorite UPS store on the planet.
Wonderful customer service & multitasking as good as I've ever seen!! Even as busy as they were, the owner took the time to make my 4 year old son feel special. Will definitely recommend and be back for services in the future. Truly a Godsend!!
I have been a happy customer of Andrei and his great staff since he opened. I have been a customer of UPS Sores since they were known as Mailboxes etc. This is by far the most service oriented, competent and caring store I’ve ever encountered, and I work all over the US. I use them as my business mailbox, frequent notary and scan service of legal documents as well as all packages received by me . I am notified immediately when documents are received. I cannot say enough good about this store. I watch how others are treated, having been in a customer service business most of my life. People are treated well here! I look forward to going there.
Our main complaints have to do with Franchise owners from other third world countries unable to relate to US customs and ethics, common courtesies, being GENUINELY interested in local small talk, and what USA values always have been ... That said, we ask that if you want to move here and do business PLEASE learn customs, how to greet customers and become locally involved with your community. You should not remain aloof to getting to know your customers by name, establishing relationships (golden opportunity to establish your tax free franchise, ......yes we know how SBA treats your business, it's no secret that American citizens do not have the same privileges). We can tell when a foreigner buys a business to 'make money' only , and one that embraces our culture, people, customs.
Worst customer service ever ever ever will never go there again
Don't waste your time. If you need to send something thru the USPS...visit the post office in Brooksville directly. If you need to send something thru UPS....visit the distribution center in Brooksville directly. You'd have better luck on your own and you'd end up with better service.
Excellent service! Very friendly and helpful! A lady greeted us with a huge smile on her face which immediately put one on mine. We lost our dog so I needed that! Then a nice man named Andrei helped us create a flyer for our missing dog. He was so helpful and genuinely kind!Our flyers turned out great thanks to this man! Thank you!!! I definitely recommend this store!!!
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