Mar Vista, United States
12405 Venice Blvd
N/A
+1 3109156580
No delivery
Yes, our prayers have been answered, the old management is out! I would avoid this UPS Store because the previous owner-manager was beyond reasonable from a customer service and price-point perspective. I recently met the new owner-Octavio and he is complete opposite to my previous experience. So, all those that avoided this UPS Store can return with confidence that you will be treated with respect and kindness that any value customer would expect. Feel at ease you will have a positive experience, where as before the owner-manager would go out of his way to ruin your day...karma is everything!!!
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Holiday rush, three people in store. Pretty quick turnaround.
Lived across the street for 15 years so this was unfortunately my UPS due to convenience. I dreaded going every time because the manager is EXTREMELY rude. He has ZERO patience and makes you feel like you're requesting the moon just to mail a package and don't even try to use the computer or copy machine. He'll act like you're completely making him go out of his way if you ask one question. The final straw was when an elderly lady was struggling with a large box. She barely got it from her car to the entrance. The second she put it down he SCREAMED at her..."you can't block the door, you should know better than that" it broke my heart as I ran to help her with the box. Heartless. My new UPS is always packed with awful parking but the staff is at least pleasant. I'll take that over that mans terrible attitude any day.
Dropped by during the afternoon rush to mail a few tennis rackets. Ryan helped me out and was super courteous and professional. 5/5
They don’t know anything customer service. That guy over there pushed me when I was dropping off some packages and I just got over it, but he did that again today with my friend and we have no idea why this attitude for, if you are doing business never go there because this attitude is just to get you away so he don’t have to work hard.
Store is under new management as of two weeks ago. Seemed like some nice dudes. Helped me with my order and were helpful and easygoing. 10/10
There was a line when I arrived but the service was very quick and efficient. Jason was kind and patient throughout my entire visit!!
As this UPS Store is conveniently located near our home in Mar Vista, we have used its services at least 1-2x/week over the past five years for pre-paid returns, paid domestic and international shipping and occasional document shredding. Have always had professional and pleasant interactions with Michael (the owner) as well as a younger woman who usually works there on weekends. Only downside is that parking availability can be limited on weekday mornings/lunchtime due to the shared location with a 7-Eleven.
Deli
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