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The UPS Store

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Elk Grove Village, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 4.2 out of 5 stars (7 reviews)

The UPS Store is located in Elk Grove Village, United States on 836 S Arlington Heights Rd. The UPS Store is rated 4.2 out of 5 in the category shipping and mailing service in United States.

Address

836 S Arlington Heights Rd

Phone

+1 8479561112

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

...
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S

Sergeant Major

I purchase many objects from auction houses all over, and usually I have to fight tooth and nail to get a fair shipping quote, and there often is attitude associated with that discussion. Not this place. I related I needed the most reasonable rate I could get to Andrew, and he was friendly throughout, efficient, accommodating, and the best pricing I have ever gotten from a UPS store. Feeling like my item was being held up for ransom, the auction house quoted me 117, and Andrew got it to me for 35. Fair prices, good service, and professional attitude will get me every time. I wish there was an “Andrew” at every shipping place in the nation. Mike, the owner, also participated in the communication.

D

Daniel Gordon

5/23 - New customer service greeting from the caucasian male, cropped hair, clean shaven with glasses (didn't get his name): "Stop! You got a mask?" I get the current public obsession, and ensured I remained at least 6 feet from anyone, but really?? I was outside all day, returned in the rain, only to find my My Choice request for carrier release without a signature hadn't been honored, and had to rush back out, forgetting my PPE, before the store closed, to pick up my package that should've been left at my house. When I tried to explain this, he rudely dismissed me, and after demanding my ID, silently shoved my package at me. I work in the service industry, and this attitude was anything but customer oriented. I'll be actively choosing a different package delivery service whenever possible. What a bully! Update: While I wish I could say my second experience here was better, unfortunately I can't. Went to ship a return product, and the male (beard and overgrown hair) denied me, telling me that though the return shipping instructions from the manufacturer stated I could process the return without printing the label - just scan the barcode at a UPS store - he said this was untrue, and that I'd have to pay 1.50 for a single page print. Hmm, the FedEx store in the same plaza charges .13... He wouldn't even take the time to look, when I tried to show him the digital label, and instructions I'd received! I'm glad to know these stores are independently owned and operated, though. I'll be going out of my way tomorrow to deal with friendlier staff at a different location.

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Sandra Russell

I have used this location for years for all my shipping needs. The last 2 times I have shipped a package has been terrible. Both times the ship to address is "wrong". The address I shipped to today was saved in their computer as I ship to it often and today all of a sudden its not correct. What? It's been the right address for years and now it's wrong? It's saved in your computer, how is it not correct? And changing it the cost went from 23 to 36 to ship. UPS Elk Grove you're a joke. After the transaction went through I waited for him to tape up the box and was told "we're done here, you can go." Apparently I'm not allowed to make sure the box is taped up without him poking inside. I will never ship here again and will happily discourage others to not do so also.

C

Curtis B

Easy Amazon return - no hassle or attitude like at some other UPS Stores I’ve been to. Top notch.

R

r l

Excellent service and the best price around I've check several Some of and are double for the same size of the Box

J

John B

Inexperienced customer service every time I go in there. They would rather ask you for all the info then do their job. very misleading underskilled needs training.

А

А Raffinad

Great service , good people

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