Rowland Heights, United States
19745 Colima Rd
N/A
+1 9095940045
Hello, I'm usually not the type of person to leave behind reviews or send feedback, but I had such a terrible customer service experience that I felt a strong need to let management know. I visited the UPS Store at the 19745 E Colima Road Rowland Heights, CA 91748 location today (1/27/2021) at around 12:40 PM. There were two female employees and both lacked a professional demeanor. When I entered the store, there was only one customer. None of the employees even bothered to look up and acknowledge me. I kept waiting and was confused as to why I wasn't being acknowledged since there was only one customer. Finally, after 10 minutes of standing around, I asked who was going to be addressing me. Both employees completely ignored me and then one of them finally mumbled a few words incoherently. I continued to wait and finally was able to drop off my package. When I approached one of them, she didn't say a single word. I basically handled the entire situation on my own without her help. I even asked her if I could leave because I wasn't sure if she was done processing my package for shipment (which she apparently had by the time I asked). When I thanked her for her service, she didn't say a single word and basically glared at me. I honestly think both employees should be fired or retrained. They are utterly incompetent and definitely have attitude problems. If you check the reviews on Google for this location, you can actually see that rudeness is a recurring theme amongst your employees. Thank you.
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i got the help i needed but i feel it's more expensive to sent items here than other options you'd have available. i also printed some papers and felt that i should've just done it at home but i was already there so it made sense at the time. it was pretty busy as UPS workers and regular people were coming in and out of the store while i was there.
The people in this ups store just don't want anyone to ship anything. The worst ups service ever!
ups is the worst post office. They never delivered on time and cost more than other post office. They lost two packages of mine. Never use ups!!
The Store manager is super nice, but one of the employee is Rude and unprofessional.
This UPS store is so conveniently placed near where I live, so I will continue coming here for any Amazon returns or packages to be sent out. During this difficult time with COVID-19, I am grateful for the businesses that are open. What I'm not too fond of, though, is the rudeness I experienced from one of the UPS employees.
I live near this ups but when I scheduled a pick up, they don’t come on time at all! And always missing my items!
Stupid no space for packages on 1/2/21
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