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The UPS Store

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Dubuque, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 2.7 out of 5 stars (8 reviews)

The UPS Store is located in Dubuque, United States on 3500 Dodge St Ste 205. The UPS Store is rated 2.7 out of 5 in the category shipping and mailing service in United States.

Address

3500 Dodge St Ste 205

Phone

+1 5635823030

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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K

Kelli Auger

I typically don't have issues at this particular UPS store but today the lady who helped me was so rude! I had an Amazon return & she tried telling me I would need to buy an envelope to return my package. I pointed right to the sign & said no box or label required. She said for Drops you do and since it was a watch I needed something. I said you don't have a box?! She said boxes aren't included. I wasn't about to pay for a box when Amazon has clearly made arrangements with UPS stores to take care of return packaging. This woman has ZERO customer service skills!

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Theresa Weber

Great experience today, I was in and out with a oversized package in less than three minutes. As a former Jimmy Johns delivery driver this experience was freaky fast \u003c3

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Jennifer Betts

The clerk Sebastian was excellent. Helped me pick out a box and moved my perishable shipment to the front of the line so it would go out with the last delivery. Very friendly and easy to work with.

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fototx66

I use this store several times a week. The service at this location has most definitely improved over the last 6 months. Seems like there was a lot of turnover since Clare left a few years back, which coincided with some less than stellar customer service. Never a problem when Clare was there. Seems like a pretty good team working there now. The area for improvement is shipping prices. They are consistently double the cost at the store vs. going directly to USPS, UPS or FedEx.

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Anita Mueller

The young man was very friendly,patient and polite. The store was very clean.

B

Brandon Ahler

Echoing many of the sentiments from others, this store is rude and inept. Paid for next day delivery to Racine, WI and yet it somehow took a week to get there. Other packages got to TX or Des Moines without issue so when following up with their corporate office, I'm told the package can say "out for delivery" but not actually be on the truck. The drive may not have had room so they save for their second trip if they do one that day. If not, it sits. It did this for days until finally being delivered a week late. All of last week was nice and sunny but instead they deliver today when it's pouring rain and the package is now damaged. Calling the store because corporate directed me to resulted in a "claim" being started. If they determine that shipping did experience errors, they cut a check which they send via USPS. They don't even trust their own service to deliver a check because they know how inept they are. What store doesn't reimburse the card used and what store doesn't use its own services to deliver a check they have to cut? Terrible customer service - they forget they are a RETIAL organization - not the USPS or other government entity so they need to act like a store. They need to realize that we, as customers, have rights and shouldn't be taken advantage of by this poor excuse for a shipping giant/store

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Rita Whitish

I've always had a good experience dealing with them!

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Sara Fagan

Service was good BUT employee was not wearing a mask, the credit card reader was filthy & pens were in a dirty holder. I certainly didn’t feel safe and will not use this location until pandemic is over - or maybe I won’t ever use it.

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