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The UPS Store

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Fitchburg, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 3.7 out of 5 stars (8 reviews)

The UPS Store is located in Fitchburg, United States on 2935 S Fish Hatchery Rd #3. The UPS Store is rated 3.7 out of 5 in the category shipping and mailing service in United States.

Address

2935 S Fish Hatchery Rd #3

Phone

+1 6082880957

Service options

Delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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Erika Schoer

I've always had wonderful, prompt service anytime I have used this location for my printing and shipping needs. I've used them for my Amazon returns, yard signs for birthdays, they even printed my wedding invites. I am beyond happy with them and the price was very reasonable! Thank you to all of the wonderful staff I have had the pleasure of working with while using this location. Keep up the good work!

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William Wuellner

We don't ship a lot, but this place is now our go-to store for sending packages. They have geared up for the pre-Christmas rush and the service has been exceptional in each of my three visits this week. Very brief waits on all occasions; when they start getting backed up a bit, more staff magically appear to expedite things. It may cost a bit more than USPS, but the service, reliability and delivery times can't be beat.

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Kimberly Pratt

This location has amazing helpful employees. Every time I’ve been in the store, I’m greeted kindly and asked how my day is, in this world of not so good service, what a breath of fresh air! Customer service is high priority here and all my product orders are perfect. I actually look forward to stopping by and picking up my mail. Thank you for being a bright part of my day!

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Rachel Lane

I wanted to contact you to let you know the amazing service I received yesterday from one of your drivers, Kyle. He is always so kind whenever I see him. Yesterday he went above and beyond helping me with two huge packages (100 lbs each). I’m in an apartment and he ALWAYS brings my packages to my door on the second floor. FedEx never brings them up and often leaves them outside our building. I want to make sure you know how amazing Kyle truly is year round. Hope you consider him for a holiday bonus!

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Zack Zimmerman

Awesome store, staff is super helpful and nice. I've been there two days in a row with peculiar items to ship, and Lucas and Johnson were super helpful and tried to help me find the right box and best option for me. 5/5, thanks!

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Kjersti B.

Incompetence and negligence seem fitting here. I had a rare, vintage sculpture piece I was selling on eBay with a friend. I used this UPS branch to ship the package (which weighed between 20-30 pounds). The clerks and I filled out the usual paperwork and I was assured the package would arrive to Canada safely. The package arrived completely shattered to the buyer. The sculpture was wrapped in Styrofoam bubbles - nothing else. The term "horrified" doesn't begin to describe my rage and the violation I feel. My friend and I filed a claim and it took MONTHS to receive a full refund (over 200). The administrative burden and emotional toll this took on us is unforgivable. Our eBay reputation is now tarnished and I will never willingly use this branch again. Going forward, I will ship everything myself or use a different service. Even going in to pick up the refund check was an ordeal -- they wrote the check in the wrong name even after I just got off the phone with a clerk explaining who was coming to pick up the refund (of which we did not receive in its entirety - we were "penalized" because I didn't get insurance that I wasn't offered). I was not offered insurance, only assurance that this would be taken care of. Silly me! Unfortunately I still have to pick up packages here whenever their driver doesn't feel my private apartment isn't safe to leave packages at my home; go in at noon on a Saturday and there will be a line out the door and one person working the desk. I'm not one to vent on the internet -- believe me, the manager got a full earful -- but this experience was so outrageous it has to be made public.

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Mi Web

Very good! Professional and very prompt. Just dropped off a package but it's the little things also very courteous thank you.

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Heather Kleiboer

I recently visited The UPS Store, on S Fish Hatchery Rd, to make graduation announcements for my High School Senior. From start to finish I worked with Kayla on the phone getting information, Lukas who helped me pick out the best photos and then Johnson for creating the final product! Everyone was helpful, professional and I am very pleased with my final product! I will be back to create a banner for the actual event. I highly recommend this location for all your print needs.

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