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The UPS Store

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Prescott Valley, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 2.2 out of 5 stars (8 reviews)

The UPS Store is located in Prescott Valley, United States on 7760 E State Rte 69 Ste C5. The UPS Store is rated 2.2 out of 5 in the category shipping and mailing service in United States.

Address

7760 E State Rte 69 Ste C5

Phone

+1 9287720000

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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McKenzie Brott

I often have returns and ship out packages to friends and family. UPS in my previous town always had the most friendly and helpful employees, and had earned my loyalty to UPS over the years. Since moving to Prescott Valley a year ago, I've used the UPS frequently - often several times a month. I have had exactly one positive experience with the employees - and I haven't seen that particular girl before or since. The employees behind the counter have been consistently rude, often making me feel like I'm inconveniencing them by being in the store -even if my package has a prepaid label and they have to interact with me minimally. There is one specifically that I've witnessed roll her eyes at customers more than once. I know how difficult it can be to find valuable employees, however, I would expect a manager or owner of the store to be in often enough to at least be aware of how the customers are treated. I actively avoid doing business here if I can help it.

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mike skiinghousedad

Yes, it was busy. It's in a mall No, the staff was not rude (but two of the other 'entitled' patrons could have used a medium bith slap). We waited our turn, joked with staff, complimented and thanked them for their assistance and completeness (had to notorize a bunch of bank forms), happily paid our tab and left the place better than when we had arrived. Really folks, a little kindness and respect for those working as hard as these folks are goes a long way to making the world a better place. Glad we found this store

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Kenneth Moore

I was there this afternoon. Very busy, one person serving. She was wonderful. Best multi-tasker I have ever encountered. Very organized, did not get flustered and gave excellent service. Wish I would have noticed her name tag.

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Stephen Banks

YOU SHOULD BE ASHAMED OF YOURSELVES!!! The first time my daughter ever tries to mail something, and you crush her confidence!! I can't believe you tried to charge her over 120 to mail me a tiny, little package to a neighboring state without suggesting ANYTHINIG cheaper. I WILL NEVER USE UPS AGAIN! And I will influence as many others not to either!!! I will be reporting this to the BBB and to your local chamber of commerce! And then you still charge her over 20 for 5 day shipping. A priority 2-day package from US Postal service, with tracking and insurance would've been about 12!!! You thieves!

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Alan Almodovar

Xena was AMAZING in setting up and processing a new mailbox service for me! As I was thinking of multiple questions to ask in regard to the cost and the service itself, she proactively anticapted and answered nearly every question before I had even asked! It was incredible and extremely rare to receive the kind of customer service that I experienced today at this UPS store. More amazing is the fact that Xena delivered this same high quality customer service to several customers ahead of me on line meeting each request so efficiently that it seemed like there was very little or no wait time at all! Wow, it was a real pleasure to witness someone who serves the public perform her job so well and just demonstrates that Xena TRULY takes her job at heart! Thanks again for making my day! Andre definitely gets an honorable mention for his dedication to the store and to his SUPERSTAR team member!

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What

I received a package today, box and item was damaged, the box had a big hole on a corner, I started a return with Amazon right away and brought the box back to ups store, they wouldn’t accept the package with a hole like that for liability reasons but they can sure deliver packages heavily damaged, ended up paying 38 for a new box. Next time I’ll make sure my items arrive with a different carrier.

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Gail Palmer

There is a girl in this store who should not be working in near or with the public ....EVER! (She is a manager of some kind ) I have visited this site on other occasions and she was short and came across as rude; but each time she was working alone so attributed it to being stressed and busy.... No; today she spoke the same way to her coworkers and again to me. She is short, rude and all for no reason! When I expressed my concerns she waved me off and said repeatedly have a nice day. She is the rudest employee I’ve ever encountered in a business that counts on the public

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Seta Fit Fitness

Danger Beware Danger... this is an awfully bad store. The employees do not care about you, they do not want to help you. They are not trained, and you always have someone new. If you do go there be prepared to stand in a line for a very long time. Average time for me is 30 minutes. The people who work there are mean and do not give a rip about you. They know nothing about customer service. If I were you, I would look for an alternative way of shipping/receiving. Or maybe someone can take you out back and beat you with a 2x4 before you go, you will feel better than working with these useless employees. Who in the heck owns this store? The owner seems not to care…

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