Orem, United States
51 W Center St
N/A
+1 8012267638
No delivery
Wheelchair-accessible entrance
When I got there they had a huge line out the door, when I finally got up to the front desk they were having people manually tape their own packages, some people aren’t fast at that, and I assume thats where the huge line came from.
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This was the best experience I've had at any business during this busy, crazy covid-19 holiday season. Social distancing was marked on the floor to accommodate the expected long line and still fit all customers inside the building. The owner/manager was welcoming and directing customers, helping those with quick drop-offs so they didn't have to stand in line. The cashiers were quick, friendly, and efficient and kept the line moving. I messed up the shipping address, and they were great to fix the problem quickly. I'm so happy with my experience here, and the missionary discount will keep me coming!
Sometimes things happen, packages get damaged or lost. The truth is we probably all need to relax a little a remember life is short. I had an issue with a computer I shipped and walked into the store expecting heavy resistance and to be brushed off, for me simple solution, just don't ship from UPS. As someone who was been using the same location for 5 years I only expected this negative outcome due to the holiday season. I was pleasantly surprised by Kyle and staff. Your team has been excellent and I commend you for all that you do to preserve the reputation of your store and UPS. You guys worked hard to come to a resolution with no effort or motivation from my side. Just getting the initial response about the whole ordeal was enough from my point of view. I highly recommend this place and will continue to ship from this location moving forward.
I just got back from this UPS store. The employees went above and beyond to help me with an unusual situation. Thank you so much!
I’ve always gotten great service here. The lines are usually pretty small and you generally move quickly if there is a line. The employees are always nice and courteous. I would recommend this UPS location for sure.
I hate coming to this place every time I need to make an Amazon return. But today was the most annoying experience I’ve ever had. The line was so long and crowded you didn’t know where it started. I had someone cut me in line when they obviously walked in behind me. And after I told the clerk they need to do a better job at social distanced line, he gave me the excuse that he didn’t handle the line system. After scanning my QR he opened my package saying he needed the item boxes separately when Amazon themselves told me I could use one box for both items. His attitude really put me in a bad mood, terrible service and terrible system.
Biggest fail of a ups store. Wrote down my address incorrectly and my package got delivered late they didn’t even acknowledge that it was their fault. Would recommend the ups store in Provo they are way better
package shipped 2nd day driver would not come in the yard and deliver it. driver left infonotice that item would b ready for pick up the next day (sat) i called and they said the truck would be there between 10 and 11:00 am.I made two trips to get the package, on the second trip about 3:00pm they said the truck had come but not my package. they said I could probably have it sometime monday. SIX days for a 2nd delivery, some body is getting screwed and it is not ups
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