Casper, United States
301 Thelma Dr
N/A
+1 3074722125
No delivery
Wheelchair-accessible entrance
The last couple of times I’ve been to UPS everyone has been very helpful whether I’m in to get a quote or ship something. Malcom helped me ship a saddle to a gal in OR today and he did a great job getting me a quote, packaging my saddle up for shipping and telling me if I had any trouble what I could do to fix the problem. I really appreciate the customer service at this store and will continue to use UPS of Casper for my shipping needs.
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Wow talk about customer service. I dropped an item on a shuttle while at DIA. The shuttle said they would ship them to me if sent them a return label. After being told it couldn’t be done by FED EX I stopped into the UPS store. Not only did they figure out a way to get it done, they even emailed the label for me. Thank you so much for the great service.
In the time of COVID this store has been extremely busy. The time taken with each customer to still make them feel valid and not just a number is very appreciated. Most stores won’t do that.
Our package handler delivered to wrong address and admittted he did so now I have to jump through hoops to get my money back from the sender as the delivery driver marked the package delivered to our front porch. What's even more maddening is ups has taken the approach that its not THEIR problem.
Extremely helpful personnel who go out of their way to help in shipping packages, as well as assisting with returns. Love that they work closely with Amazon. When I return something, my account is credited before I get to my car. Amazing.
My wife has all the high risk for a bad outcome if she gets Covid 19 so we temporarily moved to a remote cabin south of Casper. Being from Colorado we had to rely on UPS and others to deliver medicine and other essentials to us so I became a regular at this UPS store. They were FAST, EFFICIENT, and PERSONABLE. They went out of their way to help Rhonda, Ed and everyone took away a lot of our concerns from being away from home. Many people sending us stuff messed up their work but UPS at this store took care of all. thanks to them from my wife and I
Every time I've gone here...once you can finally get them to help you, they're not exactly friendly..but I found this to be almost funny: If you have some papers to have shredded, you hand them over and they take them from you, rather than let you slip them thru a slot of a locked barrel. Now why do you want them shredded? YES..thats right..because their CONFIDENTIAL!! Really?? SMH
I absolutely appreciate all of the good and kind people who work at this UPS store. My first experience was calling and speaking to the owner needing some help as I was on my way to move to Wyoming in the near future. She was exceptionally kind, caring, and made me feel very welcome. Every experience I have had with everyone who works there has been positive and professional, and always with a genuine smile and effort. There have also been many times I was given a boost of good cheer, and they are definitely wonderful people. They accomplish a lot for customers, and I am very happy with them, their professional customer service, and above all their consistent kindness to me. If I could give them 100 stars I would. :-) M.
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