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The UPS Store

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Pocatello, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 3 out of 5 stars (8 reviews)

The UPS Store is located in Pocatello, United States on 1110 Yellowstone Ave. The UPS Store is rated 3 out of 5 in the category shipping and mailing service in United States.

Address

1110 Yellowstone Ave

Phone

+1 2082337775

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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Anne Marie bary

The UPS store #1988 in Pocatello is AMAZING. The staff there helped me so much with a research study that required 40 medical devices be sent out to separate participants and then returned to me. The study lasted over a month, and I was in the store 10 times. Alex, Brandon, Emilie and the rest of the employees at this store were so helpful. They set up a house account, packaged, updated me on the best shipping rates and options for both sending out and getting return labels, shipped everything quickly, handled a last minute intercept for a delivery that was already on the truck, and handled two claims for respondents that lost their package seamlessly. Alex was prompt to return my phone calls when I had a questions and handled everything quickly. Could not be happier with the service and attention to detail I got from them. Highly recommend the store for all shipping needs. THANKS AGAIN!!!

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Wilfred Scheibe

I tried to return two Lava Lamps to Amazon. They measured the boxes and said they were 16 and a quarter inches. They stated that the maximum for return is 16 inches so they could not return them in the big boxes and tried to charge me 4.25 per item, despite the full Amazon boxes they had bulging well past a quarter inch on top. Do not go here if you can help it, ridiculous customer service.

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Cyber Smoke

1 dollar to return label a box for Amazon... Fed Ex does ot for free when you email it to the store email. Guess I won't be using the "Brown" team for any personal shipping needs.... ever.

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Scott Elliott

UPS please put packages close to the front door! (As opposed to the far side of the porch) and ring the doorbell too. Please and thank!

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Tiffany Leavitt

The UPS store in Pocatello says it is open until 6:00, but upon arrival at the storefront, the sign says they closed at 3:00. Thanks a lot. I just traveled 30 minutes to your store and this was not a good surprise.

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paul sondrini

Absolute worst customer service I’ve dealt with.......including Verizon and the courthouse! I spoke with one counter associate, and was told my package may be extra due to packaging, and Not to worry, I could box it again to get normal rates and make it cheaper. He told me to fill out my paperwork and they would find the cheapest way. When I was ready, the first gentleman wasn’t available, so another associate helped me. This is where things went bad. The next associate said it would be 90 due to package irregularity. Remember, I was told I could box it differently to save money. At this time I was given a run-a-round about the package being irregular inside of the box we put it in, and the thought that: “A box won’t change that I known its irregular inside”. Then they said: “Well, it’s heavy and they needed to add a surcharge for weight.” It was 33lbs! I asked if my account was being used so I could utilize my discount, and was told all they had was a counter rate. Which is a lie. When I asked for a manager the phone was given to the assistant manager, who was more rude than the counter associate. When I told her how short and unhelpful the second associate was, She asked: “What do you want me to do?” I asked for a manager, and alas, the same thing. Rude, short, and aggressive and not even willing to hear my issue. Well, if I could give negative stars, I would. Fed-Ex didn’t even have to earn my business, UPS gave it to them. Zero stars!

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Matthew Pallante

The first few times I came into this store I had pretty good customer service. However, in the last couple of weeks I’ve been in to send some returns off and the employees are rude and will do as little as possible to provide any form of customer service. 3 trips dealing with 3 different employees and the same result. If it weren’t for the fact that I’m required to use them to return an item I’d never go back. FedEx in town provides great customer service with no attitude!! I’m never going to pay to ship something out of this place again.

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Slump God

This store sucks! The last two days I have tried to pick up a package, the line has been out the door. Service is awful. It should not take over 20 minutes to pick up a package

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