Fargo, United States
1617 32nd Ave S
N/A
+12182335450
I worked with Tom, Robert, Becka, and their very welcoming family ... I am thankful for the time I was able to spend here and as this precious time allows ... I may be able to return soon ... Love you all ... Peace be with you all ... Darus Papke
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These shoes were DESTROYED. The great staff at Tom's brought them back to life- no more peeling white heels!!!
What a great place! Fast friendly and very inexpensive. I had the slider repaired on my coat in 15 min and for just 12.00 what a bargain. Thank you folks, Jamie
Normally Tom's is fantastic. This time not so much. I dropped off 4 pairs of bottoms to have zippers fixed, and it took over 2 months. However, they were fixed well and they reduced my price to make up for it.
Everyone was amazing!!! I called last minute and they were able to repair my only winter boots in less than an hour! They were kind and nice and to chat with and very reasonable with thier prices!!! Thank you all so much!!
Best shoe repair in the region. They do so much more than shoe and tarp repair. Do you need a new zipper for a coat, a patch sewn into jacket or jeans? They'll do it! Give them a shot!
I would give this place a "0" if I could. I dropped off a pair, and was told they'd be ready by a certain date. I came to pick them up, and they weren't ready. I was given another date, several days away, to come back & a time as well. I did, and they weren't ready. This happened a third time. I told them they owed me a discount at this time (I had 3 pairs repaired, not an unreasonable request for such lousy customer service.) I finally got the shoes the 4th time around. The receptionist was very rude. Not once did she apologize. I asked why they would give a time that they couldn't meet? I would have been satisfied had they told me that the repair would take 2.5 weeks. She just rolled her eyes, and said this is just how the shop works, it's not a big deal. I was so upset, I calmly just said, "Well, good to know not to come here again." Her response verbatim was: "Well, we're the only repair shop. Good luck finding someone else.", with a smirk. I felt their treatment of me was lousy even from the beginning, but after this experience, I'm thinking the owners are racist.
Prompt friendly service. Very reasonable prices. Dropped shoes off for a polish and received a call that same day saying they were ready.
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