Tucson, United States
2529 N Stone Ave
N/A
+1 5206290969
I tried to call to request service and was told that my screen is cracked and that is unfixable - while i tried to tell the gentleman repeatedly that the screen is not broken and he insisted on interrupting me and talking over me so that i couldn't explain, and he refused to listen. All of this took place over the phone, without him ever looking at the television in question. I tried 4 times to explain that the *diffuser screen* behind the glass screen is what has a problem, and that it's a different part, and his response was just \what's that?\ Lack of knowledge and lack of professionalism coupled with a disinterest in listening or understanding spoken language doesn't serve this business well. I believe i noticed a previous review stating that this gentleman is not interested in new business. I would tend to agree. His manner was rude and definitely didn't encourage patronizing his business.
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Drop tv off on November 27th. Been trying to get a hold of them since then, no response ,no call back and message box is full.They cashed our diagnosis check for 35. Worst of the worst going to take them to small claims court for the 75” Samsung. Drove there many time business is shut down. Horrible
Would like to thank Sam and the crew excellent service excellent work thanks for your service
This was a great experience for me they fixed my TV in a timely manner and they where great at explaining everything I recommend you bring your TV in so that you can get the great friendly customer service that I got
Sam is an excellent repairman. He worked quickly and effectively (with a fair price) to fix my Television. I couldn't believe the TV was fixed in just a few hours. So he is not tied into a big corporate delay thing that seems prevalent in this trade. Two Big Thumbs up for AAA Universal TV Repair.
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