Tulsa, United States
9146 S Memorial Dr
N/A
+1 9184818000
DeliveryIn-store shopping
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Car washOil changeRepair services
Service was quick and efficient. Very disappointed to see the complete disregard for the safety of their clients and employees. Not one employee was taking the necessary and mandated precautions put in place to fight the spread. DO BETTER South Pointe!
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Stopped in on SouthPoint Chevrolet just to meet one of the C8 techs in town since I just moved to Tulsa. After meeting everyone i can honestly say i had one of the best experiences I've had at any dealership in my life. I would HIGHLY recommend them and specifically Mike Wolf, in service and CJ, the lead C8 tech! Thanks for everything guys!!!
This dealership is good until it is time to honor a service warranty. Please do not allow them to repair your vehicle if you are looking for reliable repair work, good customer service or commitment to warranty after the fact. They DO NOT honor their work. I paid over 900 to have my college age son’s car repaired only for the issue with the car to repeat itself while he was away at school. I called this location and was told that the local dealership in his college town should honor the warranty. The dealership there did not because they said the issue stemmed from a small mistake by this location. They charged me a diagnostic fee and repair fee and this location will not even give me a call back to discuss options for a refund, or even a credit or voucher for future service. I am simply stuck paying out of pocket due to a mistake on their end. Instead of providing good customer service they want to say it’s their policy not to pay diagnostic fees. And I get that. However if the only reason I had to get the car “diagnosed” is because of a mistake made in their shop then at a minimum customer service should be a bigger priority than policy. I will NEVER come to this location again. If I could give it 0 stars I would.
UPDATE to below review: On January 25th South Pointe Chevrolet reimbursed me for the rental car and offered to correct the tire rotation and fill the washer fluid. Thank you. I paid over 3,000 for a repair. The repair seems to be fine but the customer service at South Pointe is very poor. I paid for a tire rotation along with the repair and the tires were not rotated. I paid 187 for a new washer fluid hose and they didn’t even fill the washer fluid tank. A loaner vehicle was not available even though the service department expected to have my car for 10-14 days. I was told by Wes Adams that he would reimburse me for a rental car. I took him the receipt over a week ago and he said he would have a check for me in 1-2 days. I still have not received any communication from Wes, even after leaving him three voice messages. I went to the service department and personally spoke with Wes last Monday and he said the check would be on his desk by the end of the week. He did not call on Friday and is not answering his phone today, Monday, January 18.
Jody Moore was excellent, service was good I assume but the Lyft share pick up service did not function and I had to wait for the car. Not happy about that. I went from being told 5-10 min wait to waiting an hour for the car. Wound up missing a scheduled appointment because of it. You should have had other arrangements available in cases like this.
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