Valencia, United States
24510 Town Center Dr #150
N/A
+16612181859
This place has the worst customer service I’ve ever experienced. I had purchased a 10 visit package and enjoyed coming in once on a weekly basis until recently when I was notified of their recent “policy change” regarding 24 hour cancellations. I had called in to try and reschedule a same day appointment when the front desk staffed advised that I may be charged for the visit, after review of my visit count it was discovered that they had previously charged me for 2 prior cancellations as well without my knowledge. I have spoken with three different staff members regarding this issue on four different occasions now all for them to tell me I have to speak with the Brandy and that only the manager can help and decide if/when they charge a visit. Each team member stated that they would advise her of my call back request to discuss the issue further, to date I have received no call backs and they have used 3 of my 10 purchased visits. If this is a new policy then I do not understand why it was enforced on past visits nor why not one staff member had brought this to my attention previously so that I could have addressed it accordingly the first time. They have now lost my business entirely now due to their complete lack of professionalism and customer service. Major disappointment!!
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This place is awesome!!! specially right now that gyms are closed they are actually doing everything to keep it clean and i feel safe! this is honestly better than my gym sauna its so cute and fun experience while you detoxing your body!
This place charged me while they were closed . They sent an email to me apologizing for the mistake , but then continued to charge me. Contacted them several times and they refused refund . Promised not to charge anymore but still I’m being charged . I’m not in contract. They do not have the right to do this
Love it here but it's getting popular so you need to make an appointment. They did a staff overhaul during pandemic but it did not fall off at all
I love this place! It helps me with my anxiety. My overall mood changes after a session
Deli
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