Valparaiso, United States
1151 Southpoint Circle, Suite E-F
$$
+1 2192630768
N/A
I am going to say my experience with ADT has been phenomenal. I have been with them for over 3 years and I am a very satisfied customer. Customer service is great, technicians are timely and courteous.
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Main office, very clean and we'll maintained.
Our technician Robert was so nice! Very easy to talk to. He explained everything really well. He explained why everything needed to be changed and updated. Super friendly. Very happy and satisfied with him and the service he performed. He also wore his face mask through the whole appointment. That made me and my family very happy.
Horrible customer service. The techs they send are NOT trained to properly install equipment. This tech maybe had 1 week on the job. Had no idea how to install the ADT thermostat and wired it wrong. Had to have a HVAC company come out to fix it. These people never call back or they want to charge you to send someone even thou it was their fault.
This \service\ does what it's suppose to do....HOWEVER, ADT offers services at a premium cost to customers for monthly monitoring while other companies offer their customers MORE VALUE with greater volumes of equipment in startup plans than ADT such as more sensors, more initial technology (i.e. mobile apps) at a price that is many times HALF OF WHAT ADT OFFERS. I presented a solicitation to ADT of a carrier who offered mobile app access (that I don't have with ADT) amid other things that ADT upcharges for, and initially they discounted my bill for several months....DISCOUNT WAS SMALL COMPARED TO WHAT I'M MISSING by comparison to what other companies are offering. I even asked ADT, \what does it cost ADT in advertising to get a customer to purchase a service?\ Then I asked, \wouldn't it make more sense to keep an existing customer happy who has a legitimate issue with ADT services than to ignore resolving the customer's grievance and simply reach for new clients?\ Though ADT lifted their finger (in a manner of speaking) to console my issue, their attempt lacked grace (based on impotence) and was insufficient. I would recommend NOT to take ADT at its word in advertisements that they offer the best value. I would suggest that you do an equipment and price comparison FIRST and ONLY then choose this company if they offer the best value for you. After all folks, this is merely monitoring and not rocket science (at least not anymore). I am open to ADT giving me reason to modify this review which comes after entering my 2nd year of business with them. Best regards to all.
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