Beaumont, United States
3515 Fannin St Ste 106
N/A
+1 4097223700
Ray came out to the house on time and got everything working fast. Vector Security is a real home security company and not a cheap, unreliable company like we’ve all had in the past. Their technicians know their stuff, and their business model isn’t based on salespeople making commission off door-to-door sales like their competitors. Definitely recommend.
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Great all around services from providing information on alarm system capabilities, different package deals and maintenance. Our technician Mr. Ray shared exceptional knowledge of our plan and how to use it to its full potential. I would absolutely recommend Vector Security to anyone interested in receiving prompt and competent service for alarm system setup plus in-depth knowledge. Definitely worth it.
The technician \Ray\ was very prompt as well as efficient. Very knowledgeable. He was done in and out in a very timely manner! I highly recommend this company with 5 stars on customer service. Great job \ Ray\ !!!
Horrible customer service. I was told that my cameras would be under warranty for the period of my 3 year contract. Two years later, I am needing service to my camera system. I called for a service call and I did not receive a response nor a call back. That same night, my vehicle was broken into while my camera system was down. I called again throughout my busy schedule and they told me they would put in a service call. They called me for the service call and they stated that it would be a charge just to go look at it because I did not have warranty. I called Vector security and they stated that I did not have warranty anymore even though they told me my cameras would be covered for 3 years. I call Vector to cancel my service and they offer a free service call and to fix my cameras free of charge so I can stay with Vector and I agree. Then the camera service crew calls telling me that \they ALREADY TOLD ME THAT IT WAS GOING TO BE A CHARGE THE LAST TIME\ I explained to them that Vector had offered a free service call and repairs so if they were going to charge, it would be vector security and they refused. I called Vector Security again to get clarification ONCE AGAIN and now they are stating that I am responsible for the cost even though they offered a free service call and free repair. The lady I was speaking to was very rude and kept interrupting me with \I ALREADY TOLD YOU\ attitude. HORRIBLE CUSTOMER SERVICE. I DO NOT RECOMMEND TO A FIRST TIME HOMEOWNER. I would recommend to go with a home security system you can completely own. NEVER AGAIN.
I had an amazing experience with Vector security. We got everything we wanted and for a reasonable price. The quality of the installation technician Justin Batson was impeccable. Justin went above and beyond to suit my needs. He spent extra time making sure everything was exactly how I needed it, specifically for my business. I appreciate him for being patient with me and walking me through the use of my new system. I would highly recommend him and Vector security for your security needs.
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