Woodstock, United States
105 Smokehill Ln Suite180
N/A
+1 6787015520
17,000 staircase, and the quality is very poor. During the install, one of the installers used a reciprocating saw on my 17,000 staircase because he couldn't get it to fit where it needed to go. The company sent two men to install a giant staircase that ultimately took 5 people to install. The installer damaged drywall that had to be replaced, and damaged my stairs. The end result was the stairs were \pieced and glued\ back together. The finished product a year later looks terrible. The glass rails have slipped out of place, and wood supports that were supposed to hold the glass, has just about fallen out of the rails. Bottom line is, I would not recommend this company at all. They were not responsive to my builder to fix the multiple problems they caused.
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Set of stairs that cost over 15,000 is falling apart less than a few months after they were installed. The builder tried repeatedly to get this company to fix their many mistakes, but they simply blew off the builder and wouldn't return phone calls. I would not do business with this company again.
Premium price, not premium service. Really rough experience all around...several weeks later we end up with a 2-3 star (out of 5) result. I gave 1 star here because we gave them opportunities to make it right, but they never have. Jim and Wendy are nice folks, but this was a really botched job. Handrails are not set properly and shift. Staining and clear coats are uneven and missing in some areas. The guy they used to do the work took several weeks for what was supposed to be a few days...it was awful. Same guy dropped tools on the wood floor below and that repair job is also still visible...if there was a half star selection, I probably would have selected that.
Greatest people ever. Extremely high quality
Some of the best parts and pieces for designing beautiful custom staircase is I've ever seen
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