Winchester, United States
190 Campus Blvd #410
N/A
+15405365980
My mother has been seeing Dr. Century for probably about 2 years and was happy with the doctor and staff until today. Upon our arrival, in order to sign in my mother I had to move the mail laying on the sign in sheet - I signed her in. The person behind the desk said she would be right with us. She then asked for my.mother to come up to the window to verify her information. My mother was still trying to catch her breath - I said what information...she proceeded to read out an address infamy to us..I said that isnt her address, she said what's her name? I told her moms name, the same name I wrote on the sign in sheet that she picked up and obviously never bothered to read. She looks at the computer, no longer wishing or needing to verify her address and says, her appointment is at 2, mom said no..its at 1 she proceeded to argue with my mother about the time as if the mistake could never happen on their end. It wouldnt happen if appointment letters are sent out! She told us the doctor was booked and she would have to wait 1.5 hours. I said can you see if the doctor can give her a perscription refill until she can schedule another appointment? She told me no. We drove from WV to VA with 1 tank of oxygen and could not sit there for 2 hours and had enough oxygen to get back home. This woman was rude from the start! We love the doctor but will not deal with someone being rude to an 80 year old person!time to find another doctor that doesnt retain rude staff.
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Absolutely the best of the best. Dr Lafalce and staff are top notch and I have never had a better experience or care than I get from this group. Thank you all
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