Woodbridge, United States
13318 Occoquan Rd
N/A
+1 7034942000
There is nothing I would change to the way they run their business. Outstanding professional work from every staff member I encountered. There was not a single moment I felt uncared for while working with them. Jeremy, has been the best person of all. Answered every question, phone call, email, etc. I cannot find enough words to thank him for how well he managed our loved ones passing. Mitsi as well, whenever Jeremy was out of the office. From the first meeting to the last, phenomenal work. Finding a place that takes great care of you while you are at your worst is such a relieve. Every single detail. Amazing. (The flower arrangements, the viewing itself, the church arrival, the personalized message on the casket, the small details, the signing book, the picture slide show, the pamphlets, the memory cards, the thank you cards.) Everything was perfect for our final goodbye. Thank you so very much Mountcastle & staff. Emma, Sandra & Morales Family.
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Mountcastle Funeral Home did an exceptional job with my loved one. From the first encounter with Mitzi I knew we had selected the right place. Mitzi took time out to learn about our loved one and prepared an outstanding visitation and service. Mitzi called us one evening to learn all about our loved one and performed a spectacular service. The power point presentation, decorations, flowers and service were perfect. They were well prepared and everything went off perfectly. Both of the gentlemen that assisted her were respectful, and responsive to every need. I had family members and friends tell me this was the best funeral home experience they have ever had. Thank you so much for the services for our loved one. Sincerely, Dana Hatton
If I could give this place 0 stars I would! First let me start off by saying we did not proceed with them. We ended up choosing another funeral home and I’m so happy we did. This is the most difficult time in my families life , loosing my father unexpectedly and mountcastle made the experience just that much worst. So we walk in and the first thing out of the greeters mouth was “did somebody die” YES I’m dead serious. No hello , how can I help , none of that. We then proceeded to tell them our situation in which she grabbed a contract and wanted us to sign right off the bat. “Hello we are not 100 percent sure we are going with you”. The last straw was her tasteless comment off “if money is an issue they do cremations online for cheap” this had had to be the most distasteful, unprofessional, inconsiderate funeral home we visited. I’m shocked they had a 5 star reputation. From what we experienced, I wouldn’t recommend this place to my worst enemy. No thank you!
I found the staff to be caring and compassionate. The facilities were beautiful. I felt that I was treated like part of the family. I would offer 10 stars if available!
Mitzi was a godsend. Extremely helpful in a difficult time. Extremely professional customer service. I would highly recommend Mountcastle Funeral Home.
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