Alexandria, United States
1204 King St
$$
+1 7035480168
N/A
Rude and disrespectful person works there
like
Terribly rude on the phone. Their website says they will come out and do furniture repair estimates, and some places at a charge. That is understandable. When I called to inquire about an estimate, the rude lady told me 3 times the charge may vary and that I need to email. When I tried clarifying (when she would stop repeating herself to let me ask a question) she kept telling me that she didn’t know how much a repair estimate would be. She was unable to tell me about how much it would be to just come out and provide an estimate. I understand that she can’t provide a furniture repair estimate on the phone, but she should be able to tell me how much a visitation would cost. Worst, she would not pause to let me clarify and she got rudely impatient with me when I did try to clarify. Customer service starts with the first interaction, and I doubt we’ll be using this company anytime soon for furniture repair. I can’t begin to imagine how awful the process of costly furniture repair would go if the first phone call is painful and insulting.
They did a fantastic job on my grandmother's table. It was the first piece of furniture she bought when she got married, and then children, grandchildren, and time took their toll. Chatree's refinished it for me, maintained the original leather, and it looks amazing!
Amazing craftsmanship! Once they repair china, it's difficult to find the damaged areas. They repaired a broken handblow glass dish – while crack is still visible, the piece is now stable! Highly recommend this shop for quality, promptness, and value of service!
Chatree is world-renowned. His work is impeccable, which is why many museums, worldwide, send precious works of art to him to be restored and/or repaired. He is a true \gem\ -- and right here in Old Town Alexandria.
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