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Austell Smiles Dentistry and Orthodontics

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Austell, United States

austellsmilesdentistry.com
DentistCosmetic dentistOral surgeon· Dentist· Cosmetic dentist· Oral surgeon

Austell Smiles Dentistry and Orthodontics Reviews | Rating 3.4 out of 5 stars (4 reviews)

Austell Smiles Dentistry and Orthodontics is located in Austell, United States on 3999 Austell Rd #211. Austell Smiles Dentistry and Orthodontics is rated 3.4 out of 5 in the category dentistcosmetic dentistoral surgeon in United States.

Address

3999 Austell Rd #211

Phone

+1 7707323364

Service options

Online care

Open hours

...
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Eboni Conley

If I could give them no stars I would. I’ve been a patient for about a year. Every time I have gone, they tell me the price is one thing but I always get a follow up bill asking for more money. They cancelled all appointments that were set up over the summer which I understood because of the pandemic. I finally rescheduled for today for me and my kids. I told the person who set up my appointment last week that I just want to reschedule the appointment I had set up in either June or July that was cancelled which was for a cleaning. When I went in for my appointment, I was told that I was scheduled for an exam and there were already two other confirmed cleanings, but I could wait to see if they showed up, if not then I could be seen, and I was well over 10 minutes early. I set up an appointment for this day because me and the kids were off school and work. The person who set up my appointment asked the same exact question the receptionist did which was do you have any concerns, I told them both no. The receptionist automatically asked why I set up an exam. If the receptionist asked that, you would think the person setting up the appointment would wonder why am I setting up an exam if she has no concerns. On top of the fact that I told her to just reschedule for what was cancelled. This was the last straw for me, I will be going elsewhere. I would advise that you do the same if you are reading this.

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Luis Hidalgo

They are not organized and they make you wait hours and hours they leave you in a chair for hours without answer

B

Barbara Hicks

I always had great experiences with the people touching my mouth, doing the actual dentistry. The front desk staff are very nice and courteous people but let administrative issues fall through the cracks. It happened a few times which, no big deal, but then they suddenly stopped taking my insurance midway through the year, and didn't bother to tell me. I showed up for my appointment and they were trying to charge me an exorbitant amount of money, when I questioned why, that's when they saw no insurance was applied. Someone somewhere made the decision to drop a major dental insurance company and they didn't bother to find out who of their clients had it and give them a heads up? That's just bad customer service. I'm still bitter about it because I miss my dentist there!!

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Natural Diva

Service has drastically fallen off since April 2020. I've been trying to get an appointment rescheduled since May 2020! As an existing customer, my appointments were all cancelled by email. When I called to reschedule, I was treated very cold by Elizabeth R., as if I wasn't an existing patient. They obviously only care about getting new customers, but PLEASE BEWARE: once they've got you, all they care about is getting your MONEY. Dr. Yadav is great and has served me well for the past 4 years but I will have to find a new dentist ASAP. I wouldn't be surprised if this location is closed by the end of 2020.

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