Cheverly, United States
2510 Schuster Dr
N/A
+18884743391
Gary Heiss serviced our heating, cooling and hot water systems today. Gary has performed the same service for us many times over the past years. Gary is a most efficient pleasant professional technician who enjoys his job and pleasing your customers.
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Third night with no heat after Griffiths let my oil run out. On automatic delivery. Customer service (of which they have NONE) assured me that if it was an oil supply issue, the tech would add 10 gal to be able to bleed the system and get it running until a delivery was made. Tech came out finally Thursday evening to \diagnose\ the problem and found no oil. Did NOT add 10 gal to get me going and bleed the system- instead flat out lied to me that it didn't need to be bled, I could just use the restart button after delivery. Of course that didn't work and when I called for service, the dispatcher actually laughed when I told her. I was assured the on call tech would contact me to come out and get it running. 12 hours later, house at 52 degrees and no call. I called back 3 times last night and was assured each time that my ticket was ext\. Avoid this company! In 2 years, they also have not been able to correct a billing error in their system. They will randomly increase your monthly rate, even when you are paying enough to cover costs. They claim to have delivered oil a month ago, but there was no receipt and I have no oil!
Griffith Energy Services, Inc are great, they put me on a budged plan when I bout my house in West Virginia. I needed a new oil tank and they brought me one and put it in and they put that on the budget also. They automatically deliver oil and when I call them they are right there with oil. I just thing they are great and when I call them on the phone everybody in the office is so nice and always willing to help you. Betty Summers
Everyone at the Cheverly location of Griffith's was fantastic. My AC went out during a heat wave last summer and they put a rush on my request. Their professionalism and friendliness was much appreciated. I'd like to thank the manager Marty, the salesperson Harry F. and Roosevelt, the technician. -Kim C.
Dale May was great as always. He is very professional. He explained everything. We couldn’t be happier. Thanks Dale!
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