Winchester, United States
776 Baker Ln
N/A
+1 5406626443
This company was suggested to me by a friend and I would recommend them as well. The service professional was on time, courteous, and was well trained. He explained everything in a way the was easy to understand and follow. Repair was made charged a reasonable amount for the work performed.
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If I could give this company 0/5 stars, I would. We initially called them for service due to our ac system failing, the coils continued to freeze and thus no cool air in 90 degree weather. They proceed to visit over a span of 3 days to “clean the unit” “test for leaks” and once a leak was detected in our system, the tech then proceeds to cut a hole in our wall, only to leave it open and tell us he’d be back the next day. The next day comes, he then tells us the hole in our wall didn’t need to be cut and that he can fill the system with essentially a “fix a flat” product to help the leaks hold pressure. That was 3 weeks ago. Since then, they’ve had to come out multiple times to “check” the system that continues to fail instead of actually repairing the issue or consulting for a replacement unit, these guys want to just milk your wallet for what it’s worth and not give you any sort of peace of mind. What kind of HVAC company arrives and leaves the system broken? It’s RARE. Unless parts need to be ordered of course. UPDATE: now today; they were supposed to come out Monday and never showed. Finally came on Friday, and now they’re leaving my family of two kids stranded with no A/C until “sometime next week.” Worst HVAC experience ever. All in the midst of July heat too.
My husband and I just moved into a new home, and we found our A/C wasn't working when we started moving in! We asked my parents, who have lived in Winchester for over 20 years, and their only recommendation was Furlong's! They installed their A/C unit when they moved to the area, and has always been an amazing help when they needed it serviced! We called them, on a Saturday, left a message on their emergency line, and got a call back withing 10 minutes. We explained the situation, that we had tried every solution we could think of to remedy it on our own, and nothing worked, and the man we spoke to, Martin, agreed to come take a look at it. He told us he could be at our house within an hour, which was incredible! He arrived in about 45 minutes, and figured out the problem so quickly, and had it fixed in no time. It turns out the breaker was tripped, and it's an ods breaker that needs some more force than usual to flip it off then on again to reset it. An easy fix! He could've easily fixed it for us, given us the bill and left, but while we were chatting, ai had told him we are first time home buyers, so he generously gave us a quick lesson in HVAC maintenance! He left us with some very vaulable knowledge that will help us out so much in our homeowner's journey. We were so happy with the visit. Yes, we did have to pay the emergency rate if time and a half, but it was so worth it to be able to establish a relationship with Martin, and get his expertise on home care for our HVAC system. We will absolutely be recommending Furlong's to anyone who needs their service, we couldn't be happier! Thank you Furlong's!!
The driver who commutes from WV to VA is an extremely unsafe driver. Swerving all over the road, changing speeds frequently, then flipped me off for no reason when we merged onto interstate 81. Would not recommend or ever use this business just on that principle alone.
Awesome. Very professional
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