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Mike Hale Acura

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Murray, United States

mikehaleacura.com
Acura dealerAuto parts storeAuto repair shopCar dealerUsed car dealer· Acura dealer· Auto market· Auto parts store· Auto repair shop· Car dealer· Car finance and loan company· Car leasing service· Used car dealer· Used truck dealer

Mike Hale Acura Reviews | Rating 3.9 out of 5 stars (7 reviews)

Mike Hale Acura is located in Murray, United States on 5601 State St. Mike Hale Acura is rated 3.9 out of 5 in the category acura dealerauto parts storeauto repair shopcar dealerused car dealer in United States.

Address

5601 State St

Phone

+1 8012630202

Service options

In-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

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Harshvardhan Saravanakumar

I got a great car from Mike Hale for a great price. The experience was great and all the things were done on time without any interruptions. I would definitely go to them for my second car.

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Pam Piacitelli

I went in to purchase a used Lexus from this dealership. I loved the car when I test drove it but the brakes were very squeaky. I asked the salesman if the brakes needed to be replaced and he said no and that it had a multi point inspection and everything was good. About 4 months later I was told during an inspection that I needed new brakes. Will not return to this dealership

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Raychel Wentz

I love Mike Hale Acura! 5 Star Executive service. From the moment you walk on the car lot- you don’t feel like fresh bait, the sales team is welcoming and not pushy. I’ve purchased 2 cars from them, I highly recommend asking for Shake and bake Jake! The service team is phenomenal and very helpful. I just love this entire dealership! Thank you Mike Hale- for stepping it up and making your customers your family!

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Kevin Hashimoto

The dealership is nice inside and out and easily accessible. I bought my car here and it has only ever been serviced here because I feel like they are honest and do a good job. The service department is excruciatingly slow. With that being said there are a few things that I really dislike here. The first being any time I come in to get a service which I have called ahead and scheduled a time when I show up they have no idea why I am there and I have to answer the same exact questions that I already told them over the phone. Probably the most bothersome thing is the lack of any type of relationship building from the sales staff or the service personnel. I love going places that are offering goods and/or services but it doesnt feel that way. When I come here I feel as if I am a number and and all the opportunities and touch points are very canned and impersonal. I never look forward to coming here and it's truly disappointing because I have been to other dealerships where it's not like this.

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Justin Jacobs

I bought a used car from here. They stated they were the most relaxed, pressure free dealership around. Pressure free means not coming at me with a bunch of sales tactics. I wouldn't even mention this if they didn't state they were pressure-free. Sales pressure is expected unless you state your are pressure free. Then, almost 3 weeks later, they called me stating they forgot to do the emissions test. I live in a county that doesn't require emissions tests so having to get this done was incredibly annoying and difficult. But they still required it because the car was being sold in a county that does require emissions test. They at least reimbursed me for the cost of the test. Now, about 2 months later, I get a safety recall and told not to even drive the car until this is fixed. The recall has been open since September 2018. Dealerships and private sellers are not obligated to get recalls done prior to selling, but when a dealership neglects to do take care of it, it tells me they are shady and just looking to turn cars and couldn't care less about safety. TL;DR: Dealership lied about not being pressure-free. They forgot to do the emissions test and called me about it 3 weeks later. Then they neglected to fix or even notify of me the safety recall and the car shouldn't be driven until fixed.

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Lucy Beattie

Brought my 2005 Acura here to get some service done to it before taking it for emissions. Service advisor Rick was amazing and I appreciated the input on what needed to be done to my car! Thank you, hope to be back here again soon!

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Stephanie Schmid

Fabulous experience working with Mike Hale Acura. They have serviced my previous vehicle for years and due to their honesty and fantastic service I knew I wanted to buy my next car from them. They did not disappoint. I’m sure they gave me the greatest value for the best price available and I’m thrilled to have an Acura certified vehicle that I’ll continue to service at Mike Hale!

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