Seaford, United States
3581 Bayview St
N/A
+1 5168263311
I would highly recommend Fred for a Generac standby generator. He was competitively priced and his crew did a great installation job. Whenever I have a question, Fred or Laura respond promptly. Chris their service technician is a pleasure to work with. I got estimates from a number of firms and I am very happy we went with Fred. Thanks Jay W.
like
Installation of a turn key 14 Kilowatt standby back up generator. Including filing of permits and permit fees, a two foot elevated masonry platform, 14 Kw generator, automatic transfer switch, all wiring, plumbing for the gas line, gas meter upgrade, 5 year warranty, Gen Link, one year of maintenance. I met with Fred Mohrmann, the President of Mohrmann Electric Company in May 2014. Fred proposed a 14 Kw system, and bid a very competitive price. By the middle of June 2014 Dennis two additional electricians delivered the unit and begun the installation. In addition to the generator installation Dennis replaced my outdoor light with a customer supplied light with motion detection. At the end of the day the crew did proper clean up. After the generation was installed the contractor had a plumber from JLM Plumbing & Heating install a gas line to the generator, and add a meter upgrade. This too went very well. On July 3 the installer returned to activate my generator. All went well. Twice a year a technician from Mohrmann Electric performs an inspection and maintenance onsite. The service people are highly qualified and take the time to do the job correctly.
Gladly waited two or three weeks for a service appointment, for which I was referred for by a friend. They knew what I had, even sent pictures. Stayed home day of and the guy promptly showed up to start the service. I had to run inside for 5 minutes during which time the guy left with no announcement, not even a knock on my door. I called the office and they said they didn’t want to take on my generator with no explanation, very quick “sorry bye”. I asked why didn’t they give some sort of alternative recommendation, etc, but no reply, nothing. Bizarre. Would love the courtesy of a phone call and clear recommendations since I need to get my system going and on going with regular maintenance. ** Update to response from owner. I never said the unit was new. Can't believe you would make that up out of thin air. I clearly said it was 10 years old. The tech on site asked if I had a permit/variance, and I confirmed I did and it was approved with the construction of the house. Nothing was mentioned about upgrading the gas. Scary that this wasn't mentioned. If there were concerns I should have been told directly of any concerns. The technician (Owner) was there for a total of 11 minutes, I have the entire thing recorded. You did not call me. I had to call multiple times and I got a bogus explanation of \we don't want to take on the generator\. Your response confirms the way you do business. Why not just be honest rather than make things up? You should have asked the right questions ahead of time, but instead left me hanging. I could have gotten another company instead of wasting all that time. Very bad customer service and way to treat a customer. Sad that we have to have this conversation on google, instead of the technician/owner calling me at the end of the day to talk to me honestly and advise me with how to proceed.
This outfit serviced my generator for a number of years (since it was new) and I have not been impressed. I find their communication very poor, their phone system does not even have the capacity to take messages after a storm event (insufficient volume). I don''t fault them for not having the surge capacity to service all their clients after a storm, but I do have concerns about their expertise and practices based upon a few of my interactions. The last experience forced me to go elsewhere. These things are expensive. Go with the best outfit you can find. I don't recommend these guys!
Really wowed by my generator technician who took care of all my concerns. Install went perfect and my service contract keeps me from worrying about power failure
Deli
The best companies in the category 'Deli'