Tallahassee, United States
243 N Magnolia Dr
N/A
+18508771171
We recently bought an used car for our daughter at Tallahassee Ford. The sales person Lorenzo Corona treated us very nicely and professionally. He was very helpful during the process from start to finish. It was a busy Saturday at the dealership but he managed to give us the attention that we needed. Also, Lorenzo stayed all the way until the end along with the sales manager Jeremy. They were both there after hours offering assistance until we finished all the paperwork process and took the car home. Both Lorenzo and Jeremy were attentive and courteous. The car is in great condition and our daughter is very happy.
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I was impressed with Tallahassee Ford's selection of Ford/ Lincoln products. Also, they had a very nice selection of previously owned vehicles in pristine condition.
I have used this dealership for the last 6 years for all routine maintenance and service including new tires. I had no issues until the last two months. I brought my car in for an oil change and to have them inspect due to a recall on my vehicle. They stated they ordered the parts for my recall and made an appointment to bring it back. I brought it back a couple weeks later for the recall appointment. I left my car from 7:30 am until I called them at 4:30 pm to see if it was done and they confirmed it was done. I was picked up by the shuttle driver who is very friendly and prompt. When I arrived to get my car they got me the keys and said it was all done. I noted on my form that it stated \parts ordered\ so I asked the service agent, Sean S, and he said he was not sure about it and would call me back. The next day he informed me that indeed the parts for my recall were ordered and nothing was actually done to my car despite me being told it was complete the day I picked it up. The following day I spoke to the service manager, Greg, who looked into the issue and gave numerous excuses and said someone would call me the next day to again schedule my recall service. Sean did text me the next day and asked when I would like to bring it in. We set up a day and he said he would call me the next day to confirm. This message exchange was on 2/2/2021 and as of today 2/23/2021 I have not heard back and the agreed upon day has since passed. I have called and left messages 3 times for both Sean and Greg and have not gotten a word back. This is extremely disappointing experience and horrible customer service. Once this recall service is complete I will not be returning to this dealership despite 6 years of continued patronage.
We have purchased our vehicles from Tallahassee Ford for the past 12 years. We have always had exceptional service when buying vehicles there. Bob Hudson was the first person I spoke to. He answered all my questions without pressuring me to buy. When I was ready I called him at which point he had Dale Brown call me to find out what options I was looking for. Dale was very helpful, knowledgeable, professional, and got right to work finding me the vehicle I wanted. Dale found a red Ford Explorer which met my needs in Georgia. He sent someone to pick it up from there and bring it back to Tallahassee. After all was done, Dale made arrangements to have the vehicle delivered to my home 2 hours away. Best Dealership ever and best employees ever! Thanks for everything Bob and Dale!
Lauren H Barrett has been a great sales associate to for Tallahassee Ford. All of the staff from management to the finance department made my buying experience a good one .They do make it easy as their slogan states. I love my new F150.
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